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Firefox on this computer will not show the button to log off Google

  • 5 antwoorden
  • 2 hebben dit probleem
  • 27 weergaven
  • Laatste antwoord van Knb3

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The logo button in Google for my account will not drop down so I can access my account or log off. Works fine in other browsers or on other computers.

Alle antwoorden (5)

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hello, can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

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I tried disabling the addons. Still the drop down doesn't work. I thought about removing and reinstalling Firefox. Haven't tried that yet.

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normally that doesn't have any effect - you could try refreshing the browser instead: Refresh Firefox - reset add-ons and settings

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You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Options/Preferences -> Advanced -> Network -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Options/Preferences -> Privacy -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can check the log in the Web Console for error messages and the Network Monitor (Firefox/Tools > Web Developer) to see if content fails to load or is possibly blocked.

Use Ctrl+F5 or Ctrl+Shift+R to reload the page and bypass the cache to generate a fresh log.

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Here is what I have found: If I click on my account icon, the drop down doesn't work. If I right click and open the link in a tab, then I will have access to my account, add an account, or sign out. All the things that are suppose to be in the drop down. How did this happen in Firefox and how do I repair it?