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addons.mozilla.org uses an invalid security certificate.

  • 1 antwoord
  • 1 heeft dit probleem
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  • Laatste antwoord van jscher2000

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Trying to get to the "addons" page & I get this error message "Your connection is not secure The owner of addons.mozilla.org has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website. This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox only connect to it securely. As a result, it is not possible to add an exception for this certificate." Attached is a print screen shot of the complete error message. I am using the latest FireFox browser to try to get to this site.

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Is the problem using the "Get Add-ons" section of the Add-ons page?

Does it work any better to visit the site directly at https://addons.mozilla.org/firefox/ ?

(The main difference is that when you visit directly, you get a different interface which doesn't show which extensions you already have.)

Is that the only site where you have this issue, or does it affect other HTTPS sites as well? When you get "untrusted" connection errors this for many/most secure sites, the problem usually is one of the following:

(1) Error in your system's date, time, or time zone, which throws off certificate validity checks. Sometimes allowing computers to use an internet-based time source can introduce this problem.

(2) Firefox not being set up to work with your security software that intercepts and filters secure connections. Products with this feature include Avast, BitDefender, Bullguard, ESET, and Kaspersky; AVG LinkScanner / SurfShield can cause this error on search sites.

(3) On Windows 10, Firefox not being set up to work with the parental control software Microsoft Family Safety. (To test by turning it off, see: http://windows.microsoft.com/en-us/wi.../turn-off-microsoft-family-settings)

(4) Malware on your system intercepting secure connections.

If you have any of those specific security products:

That would be the first thing to check. This support article will walk you through it: How to troubleshoot security error codes on secure websites.

If none of those ring a bell:

You could inspect a sample certificate to see whether that points to the culprit. If you want to try that now, here's how I suggest starting:

Load my test page at: https://jeffersonscher.com/res/jstest.php

You likely will get another untrusted connection error page. Assuming so: expand the "Advanced" button and look for an Add Exception button.

Note: You don't need to complete the process of adding an exception -- I suggest not adding one until we know this isn't a malware issue -- but you can use the dialog to view the information that makes Firefox suspicious.

Click Add Exception, and the certificate exception dialog should open.

Click the View button. If View is not enabled, try the Get Certificate button first.

This should pop up the Certificate Viewer. Look at the "Issued by" section, and on the Details tab, the Certificate Hierarchy. What do you see there? I have attached a screen shot for comparison.

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