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Firefox crashes - "bad pool caller"

  • 7 antwoorden
  • 5 hebben dit probleem
  • 48 weergaven
  • Laatste antwoord van cor-el

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I am regularly getting a blue screen shut down and the error "bad pool caller". The common thread I can tell is it happens when Firefox is running. I am going to use a different browser for a few days to confirm. Also seems to have started occurring after moving to Windows 10. Would having a older video card be a contributing cause? If there are any suggestions or questions please let me know. Thanks Gus50310

Alle antwoorden (7)

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Blue screen of death errors are generally not due to Firefox, but usually your hardware or operating system.

You should try the following:

  1. Check that your hard drive is functioning properly and healthy
  2. Run a Windows CHKDSK
  3. Scan for registry errors (I recommend using the free CCleaner tool)

If that doesn't work, try reinstalling Firefox.

Warning: To prevent data loss, be sure to backup your data BEFORE attempting any of the steps listed above.

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Hi Wesley Thanks for taking the time to reply but the problem still occurs. Actually the issue shows up using another browser too. I'm baffled. Gus50310

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This means the computer is sick.

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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Hi FredMcD Thanks for taking the time reply and I followed your suggestions but the problem still occurs. It seems directly related to when I am using Firefox. I have had Firefox as my goto browser for a number of years but until there is a Firefox update to try or a path to get direct support on this issue I am just going to turn off its use. If there are any suggestions or questions please let me know.

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I've called the big guys to help you. Good luck.

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Thanks FredMcD If it helps any a symptom that occurs and is a sign a crash is likely to be on the way is there will be a weird effect for a sec or so in the audio it that it gets warbled. Gus50310

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Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.