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Videos stutter on full screen. Audio/Video

Geplaatst

Hello all, So Just yesterday I noticed that when playing videos on youtube in full screen, i get a lot of sound crackling and video slow down and the likes. Also happens in other sites such as shush.se

At first it seemed to happen after Flash updated but my laptop updated the same and there is no problem there. It happens both with the flash and the HTML5 player, FF only, on chrome there is no problem.

If i enable hardware acceleration in the flash player settings, then there is no video at all, just a green screen.

I'm using win7 64-bit (actually just re-installed windows-not related,but i had 32bit before, hoped it would help but didn't)

Please help!

Hello all, So Just yesterday I noticed that when playing videos on youtube in full screen, i get a lot of sound crackling and video slow down and the likes. Also happens in other sites such as shush.se At first it seemed to happen after Flash updated but my laptop updated the same and there is no problem there. It happens both with the flash and the HTML5 player, FF only, on chrome there is no problem. If i enable hardware acceleration in the flash player settings, then there is no video at all, just a green screen. I'm using win7 64-bit (actually just re-installed windows-not related,but i had 32bit before, hoped it would help but didn't) Please help!

Aanvullende systeemdetails

Geïnstalleerde plug-ins

  • Foxit Reader Plug-In For Firefox and Netscape
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.40.2 for Mozilla browsers
  • LastPass Plugin
  • Shockwave Flash 17.0 r0

Toepassing

  • Firefox 37.0.1
  • Useragent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:37.0) Gecko/20100101 Firefox/37.0
  • Ondersteunings-URL: https://support.mozilla.org/1/firefox/37.0.1/WINNT/en-US/

Extensies

  • Adblock Plus 2.6.9 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • EverSync - Sync bookmarks, backup your favorites. 6.0.1 (fvdmedia@gmail.com)
  • LastPass 3.1.92 (support@lastpass.com)
  • Speed Dial [FVD] - New Tab Page, Sync... 6.7.7 (pavel.sherbakov@gmail.com)

Javascript

  • incrementalGCEnabled: True

Grafisch

  • adapterDescription: ATI Radeon HD 4800 Series
  • adapterDescription2:
  • adapterDeviceID: 0x9440
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 02a01043
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7601.17514
  • driverDate: 4-29-2013
  • driverDate2:
  • driverVersion: 8.970.100.1100
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4800 Series Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

Aangepaste voorkeuren

Div

  • User JS: nee
  • Toegankelijkheid: nee
FredMcD
  • Top 10 Contributor
4334 oplossingen 60969 antwoorden
See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration ---------------------- https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues?redirectlocale=en-US&redirectslug=Video+or+audio+does+not+play https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues

Nuttig antwoord

Yes of course, my drivers are fully updated.

I think it may seem to be more of an audio problem than video.....?

Yes of course, my drivers are fully updated. I think it may seem to be more of an audio problem than video.....?

Bewerkt door BlueRev op

Nuttig antwoord

  • bump*

Anyone?

*bump* Anyone?
jippik 1 oplossingen 12 antwoorden

Hello BlueRev

This article should help you with your issue.

https://support.mozilla.org/en-US/questions/1009940

Hello BlueRev This article should help you with your issue. https://support.mozilla.org/en-US/questions/1009940

Vraageigenaar

Thanks jippik, but if you read my opening message you'll see I already addressed the hardware acceleration issue....

Thanks jippik, but if you read my opening message you'll see I already addressed the hardware acceleration issue....
jippik 1 oplossingen 12 antwoorden

Oops, my apologies, must have missed that.

I believe you have the latest version of Java. Have you tried to reset your browser and see if that fixes the issue?

Oops, my apologies, must have missed that. I believe you have the latest version of Java. Have you tried to reset your browser and see if that fixes the issue?

Vraageigenaar

Just did, did not help

Just did, did not help
FredMcD
  • Top 10 Contributor
4334 oplossingen 60969 antwoorden

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

Vraageigenaar

Thanks, appreciate the help. I'm seeking help on the AMD and Flash support forums as well at the same time, so far i've:

  • restarted my browser
  • fully updated every windows update available.
  • ran Display Driver Uninstaller from safe mode, which strips even the most basic display driver
  • clean re-install of the display driver from the AMD site


None of that seemed to help...

Regarding AV or FW programs changing or whatever, i use windows firewall, and before i reinstalled windows i used Panda AV, right now i have MS security essentials, both programs same problem, and i use malwarebytes regularly (not to mention again, its a clean install of legit windows)

Thanks, appreciate the help. I'm seeking help on the AMD and Flash support forums as well at the same time, so far i've: * restarted my browser * fully updated every windows update available. * ran Display Driver Uninstaller from safe mode, which strips even the most basic display driver * clean re-install of the display driver from the AMD site None of that seemed to help... Regarding AV or FW programs changing or whatever, i use windows firewall, and before i reinstalled windows i used Panda AV, right now i have MS security essentials, both programs same problem, and i use malwarebytes regularly (not to mention again, its a clean install of legit windows)

Vraageigenaar

A little update!

I seem to have solved my issue! partially at least. I just updated my RAM (unrelated reason) from DDR3 4GB 1333MHZ to DD3 2X4GB 1600MHZ. And now I can play videos at full screen without any problems anymore! :D

For some reason tho, if i try to enable hardware acceleration in flash settings it crashes my display driver.

Any thoughts on that? Just out of curiosity

A little update! I seem to have solved my issue! partially at least. I just updated my RAM (unrelated reason) from DDR3 4GB 1333MHZ to DD3 2X4GB 1600MHZ. And now I can play videos at full screen without any problems anymore! :D For some reason tho, if i try to enable hardware acceleration in flash settings it crashes my display driver. Any thoughts on that? Just out of curiosity
guigs 1072 oplossingen 11697 antwoorden

BlueRev, have you tried to disable protected mode in Flash with hardware acceleration on?

BlueRev, have you tried to disable protected mode in Flash with hardware acceleration on?
spunabearing 0 oplossingen 3 antwoorden

BlueRev said

Hello all, So Just yesterday I noticed that when playing videos on youtube in full screen, i get a lot of sound crackling and video slow down and the likes. Also happens in other sites such as shush.se At first it seemed to happen after Flash updated but my laptop updated the same and there is no problem there. It happens both with the flash and the HTML5 player, FF only, on chrome there is no problem. If i enable hardware acceleration in the flash player settings, then there is no video at all, just a green screen. I'm using win7 64-bit (actually just re-installed windows-not related,but i had 32bit before, hoped it would help but didn't) Please help!
''BlueRev [[#question-1056429|said]]'' <blockquote> Hello all, So Just yesterday I noticed that when playing videos on youtube in full screen, i get a lot of sound crackling and video slow down and the likes. Also happens in other sites such as shush.se At first it seemed to happen after Flash updated but my laptop updated the same and there is no problem there. It happens both with the flash and the HTML5 player, FF only, on chrome there is no problem. If i enable hardware acceleration in the flash player settings, then there is no video at all, just a green screen. I'm using win7 64-bit (actually just re-installed windows-not related,but i had 32bit before, hoped it would help but didn't) Please help! </blockquote>
spunabearing 0 oplossingen 3 antwoorden

K have spent weeks trying to fix choppy video in veetle stream HAVE FINELY GOT IT !!!! Right click on empty space in vettle page while video is playing and go to quality set it to medium instead of high . Now why the hell hasen't someone else shared the solution !!!!

K have spent weeks trying to fix choppy video in veetle stream HAVE FINELY GOT IT !!!! Right click on empty space in vettle page while video is playing and go to quality set it to medium instead of high . Now why the hell hasen't someone else shared the solution !!!!
guigs 1072 oplossingen 11697 antwoorden

@ spunabearing First, thank you for posting a solution that works for you. If you are also having this issue it might be good to see if its not hardware/settings related by posting in a new thread.

Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently.

Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you. And do add the url to this question for reference.

Thank you.

@ spunabearing First, thank you for posting a solution that works for you. If you are also having this issue it might be good to see if its not hardware/settings related by posting in a new thread. Doing so will allow the Mozilla volunteers to give you solutions that are more helpful to you. This may help them to solve your problem faster and more efficiently. Please, feel free to post the link to your thread on this thread for volunteers interested in assisting you. And do add the url to this question for reference. Thank you.