Zoeken in Support

Vermijd ondersteuningsscams. We zullen u nooit vragen een telefoonnummer te bellen, er een sms naar te sturen of persoonlijke gegevens te delen. Meld verdachte activiteit met de optie ‘Misbruik melden’.

Learn More

Deze conversatie is gearchiveerd. Stel een nieuwe vraag als u hulp nodig hebt.

FF PDF viewer - Users can't open links in pdf documents

  • 7 antwoorden
  • 5 hebben dit probleem
  • 5 weergaven
  • Laatste antwoord van FredMcD

more options

My website has a number of pdf pages, each of which has a linked button for "More detail". This works fine in IE and fine in Pale Moon and fine in CHrome and fine even in FF if FF is set to use the Adobe pdf viewer.

But if FF is using the built in viewer, the links don't work, either completely non-responsive, or go to the wrong address.

This issue has been bugging people for a few years, is it possible to get it fixed please? I am tired of dealing with frustrated users who can't open the linked files.

Example look here: http://canberrabirds.org.au/wp-content/BirdSummaryData/Australasian%20Bittern.pdf andclick on More Detail blue button at top.

My website has a number of pdf pages, each of which has a linked button for "More detail". This works fine in IE and fine in Pale Moon and fine in CHrome and fine even in FF if FF is set to use the Adobe pdf viewer. But if FF is using the built in viewer, the links don't work, either completely non-responsive, or go to the wrong address. This issue has been bugging people for a few years, is it possible to get it fixed please? I am tired of dealing with frustrated users who can't open the linked files. Example look here: http://canberrabirds.org.au/wp-content/BirdSummaryData/Australasian%20Bittern.pdf andclick on More Detail blue button at top.

Alle antwoorden (7)

more options

I'm on Linux and that button doesn't work in other PDF viewers like Evince and Ocular as well. So I assume that you will have to rebuild that PDF file and code that button in a more compatible way to make this work in viewers other than the Adobe Reader.

more options

Much appreciated. Can you explain what 'code in a more compatible way' means? I didn't produce these pdf pages, but was not aware that even in a pdf file a link could be anything more than a link. What instruction should I give the person who makes these pages?

Thanks

cor-el said

I'm on Linux and that button doesn't work in other PDF viewers like Evince and Ocular as well. So I assume that you will have to rebuild that PDF file and code that button in a more compatible way to make this work in viewers other than the Adobe Reader.
more options

I am on a Win 7. The only link I could find was to download another PDF file. Nothing else is click-able..

more options

Fred - I don't know what you're looking at, but the file I pointed to is a pdf with a link to another pdf file. The link is attached to the blue "More Detail" button at the top. THis is the button I am having trouble with.

more options

Correct.

more options

Do you have any suggestion or help on this?

more options

Sorry, this is above my knowledge.

I've called the big guys to help you. Good luck.