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Firefox crashes constantly

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  • 31 hebben dit probleem
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  • Laatste antwoord van Conguaco

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Continued from this thread: https://support.mozilla.org/en-US/questions/1002029?utm_campaign=questions-reply&utm_medium=email&utm_source=notification

Firefox crashes constantly. Tried starting it in safe mode, and then disabling the javascript-line. Helped for a few days, but now the crashes are back

The 10 latest crash reports (all today): bp-9ce11f44-53e5-4e5b-8d24-444a82140530 bp-4f853bef-a467-421f-b200-5aa2e2140530 bp-24843b24-7d08-4ab1-8c13-204082140530 bp-e8274262-219f-4711-8e85-560622140530 bp-2ba874e6-ca77-490e-aa31-39e152140530 bp-21dc620e-59aa-4084-a823-80a9a2140530 bp-a9aebf9c-acf2-47ec-b0d5-449102140530 bp-603cd787-208a-4c23-95b0-db5822140530 bp-ac705fb4-f382-4957-bbe0-141b52140530 bp-677b2c3c-2160-4959-a005-62f6a2140530 bp-a8f5a9c1-6ddc-40d0-b21d-812c42140530

Bewerkt door cor-el op

Gekozen oplossing

Check your Graphics Drivers are uptodate or not

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Alle antwoorden (9)

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Create a new profile as a test to check if your current profile is causing the problems.
See Creating a profile:

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem
Profile Backup and Restore

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Ok, I've created a new profile. It's hard to tell how effective solutions are, since crashes don't necessarily happen constantly, but Firefox crashed again just now - so it seems like the problem is still there.

Crash report: https://crash-stats.mozilla.com/report/index/bp-28c731da-3cbd-4e40-85ca-184922140601

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It's definitely still there. Massive amount of crashes in last couple of mins. Random crash report: https://crash-stats.mozilla.com/report/index/bp-eaf9a21f-457f-4a1d-bbd5-5e8642140601

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Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.


Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

More information about reinstalling Firefox can be found here.

WARNING: Do not run Firefox's uninstaller or use a third party remover as part of this process, because that could permanently delete your Firefox data, including but not limited to, extensions, cache, cookies, bookmarks, personal settings and saved passwords. These cannot be recovered unless they have been backed up to an external device!

Please report back to see if this helped you!

Thank you.

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All right, thanks. Scanned/cleaned with Malwarebyte's and reinstalled Firefox. I'll let you know if the situation improves

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So far: No new crashes. This is looking promising. I'll wait a little while before I'll call this one cured, tho!

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Ok, first crash since the last attempts: https://crash-stats.mozilla.com/report/index/bp-ea9a4e61-9c27-4909-8bd7-a23db2140606

Still only that one crash, but that is how it usually starts

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Gekozen oplossing

Check your Graphics Drivers are uptodate or not

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We're missing the point here. The question is really why are these errors constant in firefox and they don't happen with any other browser. It doesn't have anything to do with graphic drivers, it's very rare today to have outdated drivers at least for a long amount of time since these days we all get a notifications to update them... For the solution to be really effective, meaning - to not happen again, understanding the cause is imperative, not just throwing temporary and innefective changes to the default settings... or isn't firefox supposed to work with default settings? Reinstalling the browser is not finding the cause!