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  • Email and messaging

Deleted folder, containing subfolders, from Local Folders

Hi all, Unfortunately I deleted a folder, containing a lot of subfolders from my Local Folders. If possible I would like to restore the folder, including the subfolders. … (read more)

Hi all,

Unfortunately I deleted a folder, containing a lot of subfolders from my Local Folders. If possible I would like to restore the folder, including the subfolders.

Any help is much appreciated.

Kindest regards, Leo.

Solved 17 27

Thunderbird has suddenly gone insane -- "From" information wrong in the header pane

I apologize for the subject line, but there is no better way to describe the problem.... I've been using Thunderbird for a few months now and it has mostly worked well. … (read more)

I apologize for the subject line, but there is no better way to describe the problem....

I've been using Thunderbird for a few months now and it has mostly worked well. Then this afternoon I was reading my mail in the Unified Inbox and I noticed something very odd. I had a number of emails showing in the header list with the same "From" and various subject lines. On the face of it, that wouldn't describe any weird behavior except that I noticed the subject lines absolutely didn't match the "From" information.

As I would go to read these emails, the email itself would be correct in the preview pane -- including showing the correct sender name and email -- but the "From" information in the header list pane would still be wrong.

I'm sorry that I can't post a screenshot to make this more clear because there is just too much personal information on screen. But these emails are from several different senders, received by several different email accounts. Everything is correct except that the "From" shown in the header pane is wrong. This is very obvious to me because I normally run entirely in the Unified Inbox with the emails sorted by the "From" information

One example is an email that is actually from "U.S. Department of Veterans Affairs <do-not-reply@notifications.va.gov>" which Thunderbird displays correctly in the preview pane (where I usually read my emails) and if I open the email itself, but the header pane says this email is From "Prepper-co <joshua@prepper-co.com>"

Another example is an email that is actually from "USPS Customer Support <uspscustomersupport@usps.gov>" but the header pane says it is from "Rainier Arms

These two examples were received in different email accounts that aren't even on the same server. I have other emails from these same senders that are shown correctly

I found this problem while using 150.0 (64-bit), which said 150.0.1 was available, so I restarted Thunderbird and it updated to 150.0.1 (64-bit) but the problem is the same.

Solved 3 1 27

Recent Destinations menu in 146.0 no longer usable

The sorting of the Recent Destinations menu has changed and is now no longer usable. It is not sorted by most recent or any other obvious order. It now takes me more ti… (read more)

The sorting of the Recent Destinations menu has changed and is now no longer usable. It is not sorted by most recent or any other obvious order. It now takes me more time to scan through the list to find what I want when it used to be a very useful/quick tool. Anyone else notice this new issue? Thanks!

Solved 2 171

Problems adding new hotmail accounts.

Hi have various hotmail and live accounts already active in Thunderbird. Tonight, I tried to add a new hotmail account for my mom. The hotmail account is active and work… (read more)

Hi have various hotmail and live accounts already active in Thunderbird. Tonight, I tried to add a new hotmail account for my mom. The hotmail account is active and working well using the microsoft web browser.

I tried to add the new email to Thunderbird and in the first stage a green box with a checkmark appears " saying Configuration found in mozilla database.

IMAP box says: Incoming Imap SSL/TLS outlook.office365.com

Outgoing SMTP STARTTLS smtp-mail.outlook.com

username xxxxx.hotmail.com

I press done, and a yellow box appears saying "Unable to log in at server. Probably wrong configuration, username or password. Now I did notice on my other hotmail accounts in Thunderbird, the outgoing says: smtp.office365.com and NOT smtp-mail.outlook.com I tried making the new account exactly like my other 5 live/hotmail accounts. Outgoing> smtp.office365.com. And still no go. The new email addy won't connect.

So I thought, maybe it's a bad email or the way I created it. So I created a NEW hotmail email address and same thing. Followed all the steps and same yellow non connect error box appears. The setup in the picture is exactly like my other accounts - and they all work fine. Has anyone tried to add a hotmail addy recently? I never had these issues when I set up the other addresses 4 or 5 years ago. Thanks guys

Solved 3 1 18

Lost Thunderbird Local Folder

One of my local folders of email disappeared: it is no longer displayed under Local Folders. A few days ago while using my mouse to move a message into one of the local … (read more)

One of my local folders of email disappeared: it is no longer displayed under Local Folders. A few days ago while using my mouse to move a message into one of the local folders, something happened, a peculiar message briefly displayed. At the time I did <Ctrl>-Z to undo whatever happened, but I didn't see any changes. That must be when the folder disappeared, but I'm not sure.

My other folders are still in place. I can't find the missing folder inside any of the other folders (junk, deleted, archive, etc.). Yet when I search for email in one of the missing folders, the messages are found. When I go into Troubleshooting Information, there is no Profile Directory listed, and when I click on the Open Directory button, nothing happens. (I've gone through the process of transferring Thunderbird accounts to new computers in the past.) I'm using Pop!_OS 22.04 Linux and Thunderbird 140.10.0esr. I backup my laptop using Back In Time. Any idea how can I fix this?

Solved 2 45

Unable to add Outlook email account to Thunderbird

I am unable to add my Outlook email account to Thunderbird Desktop. I keep getting an authentication error when entering the Outlook password which I know is correct. A… (read more)

I am unable to add my Outlook email account to Thunderbird Desktop. I keep getting an authentication error when entering the Outlook password which I know is correct. Adding my Gmail account was no problem.

Solved 2 91

Thunderbird wiped out all my folders

I (reluctantly) migrated my xfinity email account to yahoo and in the process of getting Thunderbird to access the yahoo account, it wiped out ALL of my folders. The fold… (read more)

I (reluctantly) migrated my xfinity email account to yahoo and in the process of getting Thunderbird to access the yahoo account, it wiped out ALL of my folders. The folders are still there and accessible in yahoo but no longer show up in Thunderbird. Is there an easy way to fix this and get Thunderbird to show the folders? Thanks.

Solved 2 45

How to get a list of senders from an email account

I want to get a list of email senders to an email account in Thunderbird as it is going to be closed and I want to notify those who still use it. Is there a way to do thi… (read more)

I want to get a list of email senders to an email account in Thunderbird as it is going to be closed and I want to notify those who still use it. Is there a way to do this?

This is a POP account and the emails are only available in Thunderbird.

Solved 1 27

version 149, folder exists on disk but won't display.

I have at least one file that won't display on Version 149. However, the file and it's MSF are both still on my hard drive. I've tried a lot of things to get it to disp… (read more)

I have at least one file that won't display on Version 149. However, the file and it's MSF are both still on my hard drive. I've tried a lot of things to get it to display, but nothing has helped.

Solved 1 1 36

I need to add a third email account

Hi, I have changed my PC and in setting up Thunderbird I find I can only add two accounts. I cannot find a way to add that third address and account. I am looking for hel… (read more)

Hi, I have changed my PC and in setting up Thunderbird I find I can only add two accounts. I cannot find a way to add that third address and account. I am looking for help with that, please.

Solved 4 82

Replies to emails with reply-to headers are not threaded

I noticed that when replying to messages that have a reply-to header, my own message is not included in the thread with the first message. There is, however, a small "rep… (read more)

I noticed that when replying to messages that have a reply-to header, my own message is not included in the thread with the first message. There is, however, a small "reply" icon next to the email in the list. Is there a setting I need to toggle, or should I report a bug?

Solved 2 36