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I just installed Thunderbird, linked it to my primary email account (ok!) and then tried to import one year's worth of email messages exported from my Apple Mail client as .mbox folders with an underlying folder structure (1 per month). Thunderbird went away for about 2 hours "downloading" and importing ( ... looking good!), but at the end my "Local Folder: Apple Mail Import" still shows no messages. Where are they and how can I access them in the Thunderbolt client?

3 email accounts only one account experiences the problem: Jacob@ManyCurrents.com only with "sent" directory issue began recently "Sent" beneath SENT directory name displays "12,092 messages" HOWEVER no messages are listed below only "no message found" displayed

=> IF I search on a message I know I've sent, it DOES display in search results

Tried: 1. compacting folder 2. clicked: Folder properties -> Repair folder neither worked

Many Thanks ~:~ I appreciate your attention! _________________________________________________ APPLICATION BASICS:

 WARNING:
 This contains sensitive information which shouldn't be forwarded or published without permission.

 Application Basics

   Name: Thunderbird
   Version: 128.6.0esr
   Build ID: 20250107005646
   Distribution ID:

   Update Channel: esr
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:128.0) Gecko/20100101 Thunderbird/128.6.0
   OS: Windows_NT 10.0 19045
   OS Theme:

   Launcher Process: Enabled
   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Enabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: true
   Memory Size (RAM): 7.9 GB
   Disk Space Available: 233 GB

 Mail and News Accounts
   account1:
     INCOMING: account1, Local Folders, (none) Local Folders, 0, passwordCleartext

   account2:
     INCOMING: account2, JKB, (pop3) isbridge.com:995, SSL, passwordCleartext
     OUTGOING: Jacob Barnett <JKB@IsBridge.com>, isbridge.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, RDB, (pop3) isbridge.com:995, SSL, passwordCleartext
     OUTGOING: Jacob Barnett <RDB@IsBridge.com>, isbridge.com:465, SSL, passwordCleartext, true

   account11:
     INCOMING: account11, ManyCurrents, (pop3) manycurrents.com:995, SSL, passwordCleartext
     OUTGOING: Jacob Barnett <Jacob@ManyCurrents.com>, manycurrents.com:465, SSL, passwordCleartext, true

 Libraries

     Library
     Status
     Expected minimum version
     Version in use
     Path

       RNP (OpenPGP)
       OK
       0.17.1
       0.17.1.MZLA.128.6.0esr.botan
       C:\Program Files (x86)\Mozilla Thunderbird\rnp.dll

       OTR
       Failed to load. OTR chat encryption will not work.
       -
       -
       -

 Calendar Settings

     USHolidays

       Name
       Value

       Name: USHolidays
       Type: ics
       Disabled: false
       Username:
       URI: file:///C:/ProgramData/Thunderbird_Astronomy/USHolidays.ics
       Refresh Interval: 0
       Read-only: true
       Suppress Alarms: false
       Cache Enabled: false
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id: mailto:JKB@IsBridge.com
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:

     Home

       Name
       Value

       Name: Home
       Type: storage
       Disabled:
       Username:
       URI: moz-storage-calendar://
       Refresh Interval:
       Read-only: false
       Suppress Alarms: false
       Cache Enabled: false
       iMIP Identity: id3
       iMIP Disabled:
       iMIP Account:
       Organizer Id: mailto:RDB@IsBridge.com
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported: true
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:

     AstroCal

       Name
       Value

       Name: AstroCal
       Type: ics
       Disabled: false
       Username:
       URI: file:///C:/ProgramData/Thunderbird_Astronomy/astrocal.ics
       Refresh Interval: 0
       Read-only: true
       Suppress Alarms: true
       Cache Enabled: true
       iMIP Identity: id1
       iMIP Disabled:
       iMIP Account:
       Organizer Id: mailto:JKB@IsBridge.com
       Force Email Scheduling:
       Popup Alarms Supported:
       Alarms on Invitation Supported:
       Max Alarms Per Event:
       Attachment Supported:
       Max Categories:
       Privacy State Supported:
       Priority Supported:
       Event Supported:
       Task Supported:
       Local Time Supported:
       UTC/GMT Supported:
       Auto-Scheduling Supported:

 Crash Reports for the Last 3 Days

 Remote Processes

   Type: Count

   GPU: 1

 Add-ons

     Name
     Type
     Version
     Enabled
     ID

       Amazon.com
       extension
       1.1
       true
       amazondotcom@search.mozilla.org

       Bing
       extension
       1.0
       true
       bing@search.mozilla.org

       DuckDuckGo
       extension
       1.0
       true
       ddg@search.mozilla.org

       Google
       extension
       1.0
       true
       google@search.mozilla.org

       Wikipedia (en)
       extension
       1.0
       true
       wikipedia@search.mozilla.org

       System theme — auto
       theme
       1.3
       true
       default-theme@mozilla.org

       Dark
       theme
       1.3
       false
       thunderbird-compact-dark@mozilla.org

       Light
       theme
       1.3
       false
       thunderbird-compact-light@mozilla.org

 Security Software

   Type: Name

     Antivirus: Microsoft Defender Antivirus
     Antispyware:
     Firewall: Windows Firewall

 Legacy User Stylesheets

   Active: false
   Stylesheets: No stylesheets found

 Graphics

     Features
     Compositing: WebRender (Software)
     Font Visibility Debug Info: Windows Platform
     Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled
     WebGL 1 Driver WSI Info: -
     WebGL 1 Driver Renderer: WebGL is currently disabled.
     WebGL 1 Driver Version: -
     WebGL 1 Driver Extensions: -
     WebGL 1 Extensions: -
     WebGL 2 Driver WSI Info: -
     WebGL 2 Driver Renderer: WebGL is currently disabled.
     WebGL 2 Driver Version: -
     WebGL 2 Driver Extensions: -
     WebGL 2 Extensions: -
     Target Frame Rate: 60
     DirectWrite: true (10.0.19041.4355)

     GPU #1
     Active: Yes
     Description: NVIDIA NVS 3100M
     Vendor ID: 0x10de
     Device ID: 0x0a6c
     Driver Version: 21.21.13.4201
     Driver Date: 11-14-2016
     Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
     Subsys ID: 214217aa
     RAM: 256

     GPU #2
     Active: No
     RAM: 0

     Diagnostics
     AzureCanvasBackend: skia
     AzureCanvasBackend (UI Process): skia
     AzureContentBackend: skia
     AzureContentBackend (UI Process): skia
     AzureFallbackCanvasBackend (UI Process): skia
     CMSOutputProfile: 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
     Display0: 1280x800@60Hz scales:1.000000|1.000000
     DisplayCount: 1
     HardwareStretching: both=0 window-only=0 full-screen-only=0 none=1 error=0
     GPUProcessPid: 2516
     Window Device Pixel Ratios: 1
     ClearType Parameters: Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50
     Font Visibility Debug Info: Windows Platform
     WebGPU Default Adapter: [object Object]
     WebGPU Fallback Adapter: [object Object]

     Decision Log
     HW_COMPOSITING: available by defaultblocked by runtime: Acceleration blocked by safe-mode
     D3D11_COMPOSITING: unavailable by default: Hardware compositing is disabled
     DIRECT2D: unavailable by default: Direct2D requires Direct3D 11 compositing
     D3D11_HW_ANGLE: unavailable by default: D3D11 compositing is disableddisabled by env: D3D11 compositing is disabled
     GPU_PROCESS: available by default
     WEBRENDER: available by defaultunavailable-in-safe-mode by runtime: Safe-mode is enabled
     WEBRENDER_COMPOSITOR: available by defaultunavailable by runtime: No DirectComposition usage
     WEBRENDER_PARTIAL: available by default
     WEBRENDER_SHADER_CACHE: available by defaultunavailable by runtime: WebRender disabled
     WEBRENDER_OPTIMIZED_SHADERS: available by defaultunavailable by runtime: WebRender disabled
     WEBRENDER_ANGLE: available by defaultunavailable-no-angle by runtime: ANGLE is disabled
     WEBRENDER_DCOMP_PRESENT: available by defaultunavailable by runtime: Requires ANGLE
     WEBRENDER_SCISSORED_CACHE_CLEARS: available by default
     WEBGPU: available by defaultblocked by runtime: WebGPU cannot be enabled in release or beta
     WINDOW_OCCLUSION: available by default
     VP8_HW_DECODE: available by default
     VP9_HW_DECODE: available by default
     REUSE_DECODER_DEVICE: available by default
     BACKDROP_FILTER: available by default
     CANVAS_RENDERER_THREAD: available by default
     ACCELERATED_CANVAS2D: disabled by default: Disabled by defaultblocked by env: Disabled by Software WebRenderfailed by runtime: Disabled with non-zero canvas worker threads
     REMOTE_CANVAS: available by default

   Crash Guard Disabled Features

   Workarounds

   Failure Log

 Media

     Audio Backend: wasapi
     Max Channels: 2
     Preferred Sample Rate: 48000
     Roundtrip latency (standard deviation): NaNms (NaN)

     Output Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Speakers (Conexant 20585 SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_17AA214C&REV_1003\4&3890a423&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 48000, support: 48000 - 48000
       144 - 480

     Input Devices

       Name
       Group
       Vendor
       State
       Preferred
       Format
       Channels
       Rate
       Latency

       Internal Microphone (Conexant 20585 SmartAudio HD)
       HDAUDIO\FUNC_01&VEN_14F1&DEV_5069&SUBSYS_17AA214C&REV_1003\4&3890a423&0&0001
       Enabled
       All
       default: F32LE, support: S16LE F32LE
       2
       default: 44100, support: 44100 - 44100
       133 - 448

     Media Capabilities

     Enumerate database

 Environment Variables

   MOZ_APP_RESTART: 1
   MOZ_CRASHREPORTER_DATA_DIRECTORY: C:\Users\jkb\AppData\Roaming\Thunderbird\Crash Reports
   MOZ_CRASHREPORTER_EVENTS_DIRECTORY: C:\Users\jkb\AppData\Roaming\Thunderbird\Profiles\z72lilln.default-release\crashes\events
   MOZ_CRASHREPORTER_PING_DIRECTORY: C:\Users\jkb\AppData\Roaming\Thunderbird\Pending Pings
   MOZ_CRASHREPORTER_STRINGS_OVERRIDE: C:\Program Files (x86)\Mozilla Thunderbird\crashreporter-override.ini
   MOZ_LAUNCHER_PROCESS: 1

 Important Modified Preferences

   accessibility.lastLoadDate: 1542513161
   accessibility.typeaheadfind.flashBar: 0
   browser.cache.disk.amount_written: 1598322
   browser.cache.disk.capacity: 1048576
   browser.cache.disk.filesystem_reported: 1
   browser.cache.disk.hashstats_reported: 1
   browser.cache.disk.smart_size_cached_value: 358400
   browser.cache.disk.smart_size.first_run: false
   browser.cache.disk.smart_size.use_old_max: false
   browser.cache.disk.telemetry_report_ID: 2
   browser.display.foreground_color: #663300
   browser.search.region: US
   dom.apps.reset-permissions: true
   extensions.lastAppVersion: 128.6.0
   font.internaluseonly.changed: true
   font.name.sans-serif.x-western: Verdana
   font.name.serif.x-western: Courier New
   font.size.fixed.el: 14
   font.size.fixed.tr: 14
   font.size.fixed.x-baltic: 14
   font.size.fixed.x-central-euro: 14
   font.size.fixed.x-cyrillic: 14
   font.size.fixed.x-unicode: 14
   font.size.fixed.x-western: 12
   font.size.variable.tr: 17
   font.size.variable.x-baltic: 17
   font.size.variable.x-central-euro: 17
   gfx.crash-guard.d3d11layers.appVersion: 78.14.0
   gfx.crash-guard.d3d11layers.deviceID: 0x0a6c
   gfx.crash-guard.d3d11layers.driverVersion: 9.18.13.4174
   gfx.crash-guard.d3d11layers.feature-d2d: true
   gfx.crash-guard.d3d11layers.feature-d3d11: true
   gfx.crash-guard.d3d11video.appVersion: 78.10.0
   gfx.crash-guard.d3d11video.deviceID: 0x0a65
   gfx.crash-guard.d3d11video.driverVersion: 9.18.13.4174
   gfx.crash-guard.status.d3d11layers: 2
   gfx.crash-guard.status.d3d11video: 2
   gfx.crash-guard.status.wmfvpxvideo: 2
   gfx.crash-guard.wmfvpxvideo.appVersion: 91.12.0
   gfx.crash-guard.wmfvpxvideo.deviceID: 0x0a6c
   gfx.crash-guard.wmfvpxvideo.driverVersion: 9.18.13.4174
   gfx.direct3d.last_used_feature_level_idx: 0
   idle.lastDailyNotification: 1736667339
   layers.mlgpu.sanity-test-failed: false
   media.gmp.storage.version.observed: 1
   media.hardware-video-decoding.failed: false
   network.cookie.prefsMigrated: true
   network.predictor.cleaned-up: true
   network.protocol-handler.warn-external.http: true
   network.protocol-handler.warn-external.https: true
   network.trr.blocklist_cleanup_done: true
   places.database.lastMaintenance: 1736306011
   places.history.expiration.transient_current_max_pages: 117029
   plugin.importedState: true
   plugin.state.npauthz: 0
   plugin.state.npspwrap: 0
   privacy.bounceTrackingProtection.hasMigratedUserActivationData: true
   privacy.donottrackheader.enabled: true
   privacy.purge_trackers.date_in_cookie_database: 0
   security.remote_settings.crlite_filters.checked: 1633558781
   security.remote_settings.intermediates.checked: 1633558781
   security.sandbox.content.tempDirSuffix: {3bbff848-b9d3-4258-a707-bdce8a2c4cac}
   security.sandbox.plugin.tempDirSuffix: {7fda1594-bcd0-4380-8823-f8853378608f}
   signon.importedFromSqlite: true
   storage.vacuum.last.content-prefs.sqlite: 1735855842
   storage.vacuum.last.index: 2
   storage.vacuum.last.places.sqlite: 1734801453
   ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

 Important Locked Preferences

 fission.autostart.session: true

 Places Database

 Accessibility

   Activated: false
   Prevent Accessibility: 0
   Accessible Handler Used:
   Accessibility Instantiator:

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.35
     4.35

     NSS
     3.101.1
     3.101.1

     NSSSMIME
     3.101.1
     3.101.1

     NSSSSL
     3.101.1
     3.101.1

     NSSUTIL
     3.101.1
     3.101.1

 Sandbox

   Content Process Sandbox Level: 0
   Effective Content Process Sandbox Level: 1
   Win32k Lockdown State for Content Process: Win32k Lockdown disabled -- Running in Safe Mode
   GPU Process Sandbox Level: 1

 Startup Cache

   Disk Cache Path: C:\Users\jkb\AppData\Local\Thunderbird\Profiles\z72lilln.default-release\startupCache\startupCache.4.little
   Ignore Disk Cache: false
   Found Disk Cache on Init: false
   Wrote to Disk Cache: false

 Internationalization & Localization

     Application Settings
     Requested Locales: ["en-US"]
     Available Locales: ["en-US"]
     App Locales: ["en-US"]
     Regional Preferences: ["en-US"]
     Default Locale: "en-US"

     Operating System
     System Locales: ["en-US"]
     Regional Preferences: ["en-US"]

 Remote Debugging (Chromium Protocol)

   Accepting Connections:
   URL:

 Printing

 Modified print settings

   print_printer: HP OfficeJet Pro 8710 PCL-3
   print.more-settings.open: true
   print.printer_HP_LaserJet_4100_Series_PCL6.print_bgcolor: false
   print.printer_HP_LaserJet_4100_Series_PCL6.print_bgimages: false
   print.printer_HP_LaserJet_4100_Series_PCL6.print_colorspace:
   print.printer_HP_LaserJet_4100_Series_PCL6.print_command:
   print.printer_HP_LaserJet_4100_Series_PCL6.print_downloadfonts: false
   print.printer_HP_LaserJet_4100_Series_PCL6.print_duplex: -437918235
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I can’t send or receive emails using Thunderbird. My Gmail is working fine so I was told to contact you. When sending, I get a message which says “Sending failed. Message couldn’t be sent because the connection to the outgoing server SMTP timed out. Try again.” It’s been a week and I’m still trying! Help!

I sent an email with an attachment. I later needed to check what I had sent. I went to sent items for one of my accounts. I found the email. There should have been three attachments but there were none. I used a browser to check the account and could only then retrieve the attachments. I checked setting and the keep attachments was ticked. This is a basic function please advise as I rely strongly on not keeping everything stored in a second place

Hello, I've had some random error crop up on my Ubuntu install of Thunderbird. It suddenly won't let me do anything with outgoing email, whether that's saving a draft or sending it. This happens regardless of which email account and server it's on (both MS and Google) and no matter what is in the message. I have no issues getting messages or moving things around folder to folder within Thunderbird. I also do not have this issue on my various Mac installations using the same email accounts. Based on some other digging, I've already tried resetting my OAuth tokens and that did nothing. I've run the developer console and found the following messages when trying to save:

mailnews.send: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.createUnique]

   createMessageFile resource:///modules/MimeMessage.sys.mjs:69
   createAndSendMessage resource:///modules/MessageSend.sys.mjs:145
   CompleteGenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6446
   GenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6362
   SaveAsDraft chrome://messenger/content/messengercompose/MsgComposeCommands.js:7069
   Save chrome://messenger/content/messengercompose/MsgComposeCommands.js:7047
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1044
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1261
   goDoCommand chrome://messenger/content/globalOverlay.js:99
   oncommand chrome://messenger/content/messengercompose/messengercompose.xhtml:1

MessageSend.sys.mjs:147:32

   createAndSendMessage resource:///modules/MessageSend.sys.mjs:147
   CompleteGenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6446
   GenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6362
   SaveAsDraft chrome://messenger/content/messengercompose/MsgComposeCommands.js:7069
   Save chrome://messenger/content/messengercompose/MsgComposeCommands.js:7047
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1044
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1261
   goDoCommand chrome://messenger/content/globalOverlay.js:99
   oncommand chrome://messenger/content/messengercompose/messengercompose.xhtml:1

mailnews.send: Sending failed; , exitCode=2147500037, originalMsgURI= MessageSend.sys.mjs:341:32

   fail resource:///modules/MessageSend.sys.mjs:341
   createAndSendMessage resource:///modules/MessageSend.sys.mjs:155
   CompleteGenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6446
   GenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6362
   SaveAsDraft chrome://messenger/content/messengercompose/MsgComposeCommands.js:7069
   Save chrome://messenger/content/messengercompose/MsgComposeCommands.js:7047
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1044
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1261
   goDoCommand chrome://messenger/content/globalOverlay.js:99
   oncommand chrome://messenger/content/messengercompose/messengercompose.xhtml:1

Then I get something similar when trying to send: mailnews.send: NS_ERROR_FAILURE: Component returned failure code: 0x80004005 (NS_ERROR_FAILURE) [nsIFile.createUnique]

   createMessageFile resource:///modules/MimeMessage.sys.mjs:69
   createAndSendMessage resource:///modules/MessageSend.sys.mjs:145
   CompleteGenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6446
   GenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6362
   SendMessageWithCheck chrome://messenger/content/messengercompose/MsgComposeCommands.js:7021
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1116
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1261
   goDoCommand chrome://messenger/content/globalOverlay.js:99
   oncommand chrome://messenger/content/messengercompose/messengercompose.xhtml:1

MessageSend.sys.mjs:147:32

   createAndSendMessage resource:///modules/MessageSend.sys.mjs:147
   CompleteGenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6446
   GenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6362
   SendMessageWithCheck chrome://messenger/content/messengercompose/MsgComposeCommands.js:7021
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1116
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1261
   goDoCommand chrome://messenger/content/globalOverlay.js:99
   oncommand chrome://messenger/content/messengercompose/messengercompose.xhtml:1

mailnews.send: Sending failed; , exitCode=2147500037, originalMsgURI= MessageSend.sys.mjs:341:32

   fail resource:///modules/MessageSend.sys.mjs:341
   createAndSendMessage resource:///modules/MessageSend.sys.mjs:155
   CompleteGenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6446
   GenericSendMessage chrome://messenger/content/messengercompose/MsgComposeCommands.js:6362
   SendMessageWithCheck chrome://messenger/content/messengercompose/MsgComposeCommands.js:7021
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1116
   doCommand chrome://messenger/content/messengercompose/MsgComposeCommands.js:1261
   goDoCommand chrome://messenger/content/globalOverlay.js:99
   oncommand chrome://messenger/content/messengercompose/messengercompose.xhtml:1

What on earth is going on here? It looks like it's failing to actually create the file that holds the message and that failure prevents anything else from happening. Thanks!

Thunderbird quit working today. I can start it, look at one email and then it hangs. It says it's loading. I tried starting it while holding down the shift key. Didn't help. I reinstalled Thunderbird. Didn't help. I started windows 10 in safe mode. Didn't help. Deleted the .msf files. Didn't help.

What else can I do?

Thanks, Alan

Hello,

restoring email in thunderbird has stopped with mai 2024. How can this fixed?

please ask me for concrete support. Do no send me to the next address.

koffie

I endeavoured to send an email this afternoon, and subsequent emails and received a message saying: sending message failed. A required TLS feature is missing. I have no idea what this means or how to fix the problem. I have not had this problem before and have used Mozilla Firefox for several years. Please don't be too technical as I am barely computer literate. Thank you. Dave Hill

This folder looks like a "duplicate" as I have read here, but when I delete emails from this folder, they get deleted from the inbox. So I'd just prefer for "All Mail" not to appear in Thunderbird. But I don't see how to make that happen.... Never had so much trouble trying to understand the bizarre behaviors of Thunderbird.

I am currently using Thunderbird (128.6.0esr) on a Mac with OS Sonoma (14.7.1). I have used Thunderbird for many years with a Gmail account on both Windows and Mac machines, and it has always worked well.

But a couple of days ago when I tried to open Thunderbird it went into some kind of loop. The MacOS spinning beach ball appeared and would not go away no matter what I did or how long I waited. The only way out was to Force Quit Thunderbird. Rebooting the Mac and trying again produced the same results.

I have logged into the Gmail account on the web and had no trouble accessing it. But every time (and I have made many attempts) I try to load Thunderbird the spinning beach ball appears again.

I cannot check any of the various settings that Help articles have suggested checking since Thunderbird will not load at all.

If anyone can suggest how to resolve my problem, I would greatly appreciate it.

Something has changed in the way Thunderbird is handling Replies. Replies used to be added to the original email with an arrow indicating that the email had been responded to. Now the reply is added to the mail list as a separate email grossly clogging up the list of emails. Sometimes the "replay arrow" is displayed and sometimes not. I do not want the reply shown as a separate email. Is there some setting that will accomplish this? I have been unable to find anything that looks like it would work.

PS The Bold and Italic for this email did not work.

I am trying to transfer the address book form an old to new macbook. I installed new tbird. Old mac has 115.18, new 128.6.0. I copied the .mab.bak, and also renamed as .mab to the /profiles/xxx.default folder and also tried to the /profiles folder. Also tried copying sqlite. The new tbird created a xxx.default.sqr folder at some point. I get onef of the old addresses only. I have wasted 3 hours. I am willing to un-install and start over. I am somewhat familiar with unix and using a Terminal

My husband's emails are arriving at his correspondent as though they have come from my email address. This means that his correspondents keep replying to me and not to him. So far I have not been able to see anything wrong with our settings. Any ideas as how to correct this, please?

Hi, I am moving from Outlook and struggling with Thunderbird email accounts I wish to setup 5 mail accounts, four of which relate to different people or departments and on that collects incoming email from mailboxes that are re-directed. I find that I can set up the outgoing smtp and the incoming smtp but I am not give any choice for sending mail. Also whatever I do the first account I set up always appears as the only account visible in the folders pane. If there is a definitive explanation of what to do to configure email in Thunderbird it would be most helpful?

Regards Greg

Today suddenly of my two email accounts, only one was opening when Firefox opened. All my folders were not visible, and the only thing I could see was the inbox for one email account. In the course of my "fixes" it's now even worse. I can only see one old archive folder (I think that's what it is). I tried reading in the forums and questions but nothing helps. I use Norton which some seem to say is a problem with updates, though it never used to be. I know where my stored emails and folders are for both accounts but Thunderbird does not seem to recognize them.

My wife and I have separate emails and passwords. After this upgrade, we both can still receive emails, but only she can send them. Our account settings are the same except for our names and email addresses. I noticed that under 'Edit SMTP server', changing her username also changes mine, which I suspect is part of the problem?