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  • Archived

Download location not respected

I have set E:\ as my default download location. However in some cases Firefox does not respect my choice and silently downloads stuff to C:\Users\Name\Downloads. I really… (read more)

I have set E:\ as my default download location. However in some cases Firefox does not respect my choice and silently downloads stuff to C:\Users\Name\Downloads. I really hate this. One example, a pdf downloaded from here https://scribd.vpdfs.com/. Please fix it. Thx.

Asked by VeryBadHellie 11 months ago

Last reply by jscher2000 - Support Volunteer 7 months ago

  • Archived

403 Error on a frequently used website.

For almost a week now, I keep getting a message on a site I've been going to for more than 10 years (deviantart) when I use firefox on my computer, which I am not having … (read more)

For almost a week now, I keep getting a message on a site I've been going to for more than 10 years (deviantart) when I use firefox on my computer, which I am not having these issues accessing using Safari on my phone.

403 ERROR The request could not be satisfied. Request blocked. We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner. If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.

Generated by cloudfront (CloudFront) Request ID: W081JkcKGAdFaiH5hK0ePW8AILhwsvlqJh5AjDfH8owoQtjYrCBOpg==

The request ID changes each time.

The steps I have taken so far:

  • Tools -> Page Info -> Permissions (everything was fine)
  • Reloaded page using Shift+ Left Click to bypass cache
  • Reloaded page with Ctrl + F5
  • Started Firefox in Troubleshoot mode to assure it wasn't my extensions (I only use ublock but better safe than sorry)
  • I disabled extensions after reloading in usual mode

What steps are next after these basic troubleshooting? I was hoping to use that site to share creations with friends.

Asked by cabryan85 1 year ago

Last reply by richamerq 10 months ago

  • Archived

Commenting or Editing my comments on youtube is invisible

Hi ! I am using the latest firefox on win11 (latest updates). Since approx 2-3 days whenever I try to comment on youtube or edit an existing comment I cannot see wha… (read more)

Hi ! I am using the latest firefox on win11 (latest updates). Since approx 2-3 days whenever I try to comment on youtube or edit an existing comment I cannot see what I am typing. I can still type and commit, the comment will appear and I it will contain what I typed. But when doing it initially it is invisble to me. If I reply to a comment I can see what I type.


Below 1st image shows a comment box I am actively typing in. Everything is invisible. 2nd image shows when I open a reply, you can clearly see the prompt and when I start typing it shows my input

Asked by anton_es 1 year ago

Last reply by anton_es 12 months ago

  • Archived

Jesus, finally.

Check yo self, before you reck yo self! My presets/shortcuts on android have dissappeared. Last chance, mate. You are not the only game in town. You get me … (read more)

Check yo self, before you reck yo self!

My presets/shortcuts on android have dissappeared.

Last chance, mate.

You are not the only game in town. You get me

Asked by Renier Ainsley 1 year ago

Last reply by Paul 1 year ago

  • Archived

MY YOUCARE SEARCH ENGINE SUDDELY DOESN'T WORK.

I HAVE USED THE YOUCARE SEARCH ENGINE FOR OVER A YEAR AND FOUND IT EXCELLENT, I'VE PROVIDED OVER 85 MEALS FOR ANIMALS IN SHELTERS, BUT YESTERDAY WHEN I WANTED TO DO A SEA… (read more)

I HAVE USED THE YOUCARE SEARCH ENGINE FOR OVER A YEAR AND FOUND IT EXCELLENT, I'VE PROVIDED OVER 85 MEALS FOR ANIMALS IN SHELTERS, BUT YESTERDAY WHEN I WANTED TO DO A SEARCH, NOTHING CAME UP, IT JUST SAID 'NO RESULTS FOUND' I TRIED SOME COMMON SITES, NEXT, ARGOS, ALDI, AND IT JUST SAID THE SAME THING.

                                                                                              COULD YOU PLEASE HELP PUT THIS RIGHT,
                                                                                                                                                                    MANY THANKS, JANET.

Asked by JANET FEDORWISKY 1 year ago

Last reply by Paul 1 year ago

  • Archived

voice issue

i was learning digital marketing from udemy on your browser and two chapters voices are overlapping. Beacuse of that its getting difficult for me to understand a topic. … (read more)

i was learning digital marketing from udemy on your browser and two chapters voices are overlapping. Beacuse of that its getting difficult for me to understand a topic.

Asked by Ishan Goyal 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Solved
  • Archived

Unable to scroll ONE web site. BLUE firefoxshield in address bar

I have two installations of Firefox. One windows10 and one Linux. BOTH are doing the same thing on this site https://www.rapidonline.com/ I cannot scroll using the mouse… (read more)

I have two installations of Firefox. One windows10 and one Linux. BOTH are doing the same thing on this site https://www.rapidonline.com/

I cannot scroll using the mouse roller. Page up/down doesn't work. Middle click and drag doesn't scroll either. BUT, for the briefest of time, BEFORE the Firefox shield in the address bar, I can scroll.

Hovering over the blue shield shows the text... Blocking social media trackers, cross site tracking cookies, and fingerprinters. Turning the Firefox protection OFF makes no difference, other than the shield is white and struck out. Disabling uBlock origin, or malwarebytes makes no difference. Both my installations do the same BUT, I called a pal who also uses Firefox on Linux and windows and he reports all is well and he uses uBlock, but not malwarebytes.

I have not actively messed with my settings on either platform. Oh, I was told to clear the cache. No joy.

Why does Firefox think it is blocking stuff but turning the protection off makes no difference? Why should two separate installations behave identically? Why does my pal's Firefox using Linux work on this site 100% ? I feel like I am going insane...

Asked by rick_fornalski 1 year ago

Answered by rick_fornalski 1 year ago

  • Solved
  • Archived

Firefox Android (132.0.2 & 133.0b8) regularly hang after changing to another app and then returning to Firefox

Xiaomi 14 - HyperOS 1.1.3.0.VNCMIXM - Android 15 AQ3A.240627.003 This hang is not consistent. I have been switching back and forth to get details for this thread with no… (read more)

Xiaomi 14 - HyperOS 1.1.3.0.VNCMIXM - Android 15 AQ3A.240627.003

This hang is not consistent. I have been switching back and forth to get details for this thread with no issue. But very frequently when I have switched away from Firefox to another app and then returned to Firefox the app has completely frozen. I can see everything clearly but can do nothing at all (neither the web page or Firefox). I haven't yet identified a pattern.

132.0.2 has Relay and CashRewards installed. 133.0b8 is vanilla.

I'm using gesture controls on HyperOS to switch apps.

No issues with any other apps.

Is this where I report such things?

Asked by L M 1 year ago

Answered by welchia 1 year ago

  • Archived

open a local url

I can't figure out how to open an url like "http://fritz.box" or "192.168.178.10.1". Either Firefox starts a search or auto completes the address to "https://fritz.box". … (read more)

I can't figure out how to open an url like "http://fritz.box" or "192.168.178.10.1". Either Firefox starts a search or auto completes the address to "https://fritz.box". This address can not be resolved locally. If anyone happens to read this and could help me please, I just want to open the configuration page of my router. And I can't do it with Firefox for Android - so it seems. Thank you for your time!

Asked by Jörg Drechsel 1 year ago

Last reply by Jörg Drechsel 1 year ago

  • Archived

YouTube won't go full screen

You Tube will not go full screen. I've tried reinstalling, clearing cache, refreshing page, pressing F11. Nothing works. It will go full screen in a private browser, b… (read more)

You Tube will not go full screen. I've tried reinstalling, clearing cache, refreshing page, pressing F11. Nothing works. It will go full screen in a private browser, but not in a normal one.

Asked by drow_noble_1 1 year ago

Last reply by jscher2000 - Support Volunteer 1 year ago

  • Archived

Starting from Firefox 132, HTTP sites cannot be loaded

Starting from Firefox 132, HTTP sites cannot be loaded at all. This is tested on a brand new installation of Firefox 132 without any profiles on Windows 11. … (read more)

Starting from Firefox 132, HTTP sites cannot be loaded at all.

This is tested on a brand new installation of Firefox 132 without any profiles on Windows 11.

Asked by hamidoo 1 year ago

Last reply by hamidoo 1 year ago

  • Archived

Windows Randomly Can't Be Clicked Mac OS

I've been trying to locate the cause of this for the longest time and I can't. I have my Macbook hooked up to a Displaylink dock. Everything is running the most recent … (read more)

I've been trying to locate the cause of this for the longest time and I can't. I have my Macbook hooked up to a Displaylink dock. Everything is running the most recent versions, the Mac, Firefox, etc. Randomly the windows will all show as they're not active and I'm not able to make any of them active. I can't click links, I can't exit out using the mouse, but hiting enter on the exit prompt will work. Have you seen this before? Do you know what is causing it or how to fix?

Asked by penndalton 1 year ago

Last reply by markwarner22 1 year ago

  • Solved
  • Archived

Widevine not installing, can't stream anything.

I currently can't stream anything, and this keep getting this message: Widevine Content Decryption Module provided by Google Inc. will be installed shortly,but it never i… (read more)

I currently can't stream anything, and this keep getting this message: Widevine Content Decryption Module provided by Google Inc. will be installed shortly,but it never installs.

I have a macbook air and am currently running macOS Sequoia version 15.0.1.

I tried uninstalling and reinstalling, removing extensions, clearing cache and data, unchecking and then checking back again the reproduce drm protected content but nothing has worked.

Asked by Dome 1 year ago

Answered by Dome 1 year ago

  • Archived

PR_CONNECT_RESET_ERROR

I am trying to access the link "https://www.sorn.service.gov.uk/". This is the address of a click through from the webpage "https://www.gov.uk/make-a-sorn". I keep getti… (read more)

I am trying to access the link "https://www.sorn.service.gov.uk/". This is the address of a click through from the webpage "https://www.gov.uk/make-a-sorn".

I keep getting this error:

"Secure Connection Failed

An error occurred during a connection to www.sorn.service.gov.uk. PR_CONNECT_RESET_ERROR

Error code: PR_CONNECT_RESET_ERROR

   The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
   Please contact the website owners to inform them of this problem.

Learn more…"

I am on Windows 10 Pro 22H2 19045.5011, using Firefox 132 (64-bit), not running Kaspersky, I do have AdGuard (7.19.0 (4853) (CL 1.16.44, DL 2.5.41 )) and Malwarebytes (4.6.17.334) on my system along with their browser adons. I have attached some screenshots, hope they are useful.

Please help.

Asked by sujoykdas 1 year ago

Last reply by jonzn4SUSE 1 year ago

  • Archived

'add to home screen ' not working

The ' add home screen ' function not working. If i click on it than the the function is not working. It is not adding the webpage to home screen. Or sometimes this functi… (read more)

The ' add home screen ' function not working. If i click on it than the the function is not working. It is not adding the webpage to home screen. Or sometimes this function is very useful to install the webpage in our mobile but its not working. Please fix this.

Asked by onlysharma0852 1 year ago

Last reply by Paul 1 year ago