• Solved

enhancement suggestion

I have an idea for improvement of the mozilla browser, but I don't want to send it online here. So can you please give an email address and I will send it there instead(?… (read more)

I have an idea for improvement of the mozilla browser, but I don't want to send it online here. So can you please give an email address and I will send it there instead(?).

Asked by Gtr Gtr 6 days ago

Answered by Denys 5 days ago

  • Solved

Can't access Accor Hotels website using Firefox but can with Chrome. Any suggestion please?

Hi, I don't understand why I can't access the Accor Hotels website using my preferred browser, Firefox. I'm using an iMac with OS Catalina v 10.15.7 and Firefox 147.0.1 (… (read more)

Hi, I don't understand why I can't access the Accor Hotels website using my preferred browser, Firefox. I'm using an iMac with OS Catalina v 10.15.7 and Firefox 147.0.1 (64 bit)

I can access the site using Chrome. Chrome version is 'This computer is using macOS 10.15. Learn more Version 128.0.6613.138 (Official Build) (x86_64)'

I've checked every Firefox setting I can think of, passwords etc. but the site freezes. Please see attached screenshot. Accor tech support say they have no problem at their end.


This is the link to Accor - https://login.accor.com/as/authorization.oauth2?client_id=all.accor&response_type=code&persistent=yes&accorregister=true&origin=LOGIN&request=eyJhbGciOiJSUzI1NiIsInR5cCI6IkpXVCJ9.eyJjbGllbnRfaWQiOiJhbGwuYWNjb3IiLCJyZXNwb25zZV90eXBlIjoiY29kZSIsInJlZGlyZWN0X3VyaSI6Imh0dHBzOi8vYWxsLmFjY29yLmNvbS9sb3lhbHR5LWZ1bm5lbC9jaGVjay1hdXRoZW50Lmh0bWw_YXBwSWQ9YWxsLmFjY29yIiwic2NvcGUiOiJvcGVuaWQgQVBJV0VCLlVTRVIuQUxMIEFQU1IuQUxMIiwidWlfbG9jYWxlcyI6ImVuIiwic3RhdGUiOiI1ZjcwNzA5NjdiNWVkODBjYWZmOGY5Iiwibm9uY2UiOiJjNmNhYzBlMzQ4Zjk1NmNlMGQxNWE2IiwiZXhwIjoxNzY5MjY0NTMyLCJpYXQiOjE3NjkyNjI3MzJ9.DrUJZC2GmtZoLJAWv7lYORQij3C0tcwq4bGNezAINae8_qSHgs4hOKKiq0Cso6sJnhODcMeyrMOP-v1uZBR4Lt0NMpW-8CmprMoSmtORWrD5lWngZg2_3W4gfWViC_Phkj5tVzxdpMx5UoRWC-zvALjP_PNhE4Ca70UnRnvqDi4LFdOYZm4S52kqn_TBQq2VtSzRlLJZwBwAKUIgQG7fYaLknLXnbTd9zKSGHlwEAeO94Y6o59sQ3fHFWrWqjuJFbEl1MJEPu0tPJREmy4D70LkpV8N3TTMfDNzG0O_eLj4wX9Mipv8Q9jdOoTG8wodT5zXLkL0mRYlcdygo_MacIQ&redirect_site_uri=https%3A%2F%2Fall.accor.com%2Fa%2Fen.html%3Futm_term%3Dmar%26gclid%3DEAIaIQobChMI6r3v44eOkgMV1SV7Bx2bTCqUEAAYASAAEgJojfD_BwE%26utm_campaign%3Dppc-ach-mar-goo-uk-en-pure-mix-sear-%26utm_medium%3Dcpc%26utm_source%3Dgoogle%26utm_content%3Duk-en-ALL-ALL

Other sites all seem to work ok.

Any ideas pleas on why just this website and how I can access it without having to swap browser?

Asked by doverrog 3 weeks ago

Answered by jonzn4SUSE 3 weeks ago

  • Solved

mouse not responsive at right window edge (linux wayland)

Greetings! I am using the firefox enterprise version and I have noticed an issue that the browser does not capture mouse events when the pointer is at rightmost edge of … (read more)

Greetings!

I am using the firefox enterprise version and I have noticed an issue that the browser does not capture mouse events when the pointer is at rightmost edge of the firefox window. For example, on this website near the edge the pointer would initially focus on the scroll bar and then lose focus at the edge (see attached images).

This issue does not persist on x11, and only seems to exist on wayland. It also exists on other flavours of firefox on wayland.

If more information is required, feel free to send me a ping.

Asked by ibrahimasif1234 4 months ago

Answered by ibrahimasif1234 3 months ago

  • Solved

ups.com tracking services not working on Firefox

Hi! What goes wrong with a simple tracking request on the UPS website? Try my actual case with the following link: https://www.ups.com/track?tracknum=1ZA06B736800244687… (read more)

Hi!

What goes wrong with a simple tracking request on the UPS website? Try my actual case with the following link: https://www.ups.com/track?tracknum=1ZA06B736800244687&loc=fi_FI&requester=QUIC%2F/ The response in Finnish is always: "Emme voi suorittaa seurantapyyntöäsi tällä hetkellä. Yritä myöhemmin uudelleen." A quick and dirty translation is: "We cannot execute your request right now. Try again later".

This is an everlasting problem. But try the exactly same link on Chrome or Edge, and it works fine.

Best regards, Tom Lindeman Helsinki, Finland [edited email from public community support forum]

Asked by tom.lindeman 3 months ago

Answered by Denys 3 months ago

  • Solved

Firefox is not recognizing FNC character coming from the input stream

We are allowing end user to scan 2D matrix barcode using a wedge scanner in our application. We are facing a problem where different elements of the bar code are not gett… (read more)

We are allowing end user to scan 2D matrix barcode using a wedge scanner in our application. We are facing a problem where different elements of the bar code are not getting split into the application. On investigating this further, we found that Firefox browser not recognising the FNC character(input character 29) coming from input stream (barcode scanner in this case).

Asked by Alpesh Sanghvi 4 months ago

Answered by Alpesh Sanghvi 4 months ago

  • Solved

Media Player Support

To whom it may concern, I have attached a picture of the error message I get when trying to play a video. I know the website is not at fault as I can use your competitor… (read more)

To whom it may concern,

I have attached a picture of the error message I get when trying to play a video. I know the website is not at fault as I can use your competitors browser (Chrome) and the videos play with no issue. I have also tried a few media player extensions with no success. Please help me find a solution so I do not need to use another browser. Thanks

Sam [email address]

Asked by Sam Rietmann 4 months ago

Answered by TyDraniu 4 months ago

  • Locked

what the hell is this [expletive]

as title says, what the [expletive] hell is this [expletive], why the [expletive] is it enabled by default and how the [expletive] hell do I get rid of this [expletive] … (read more)

as title says, what the [expletive] hell is this [expletive], why the [expletive] is it enabled by default and how the [expletive] hell do I get rid of this [expletive] [expletive]

Asked by killer93551277 5 months ago

Last reply by Paul 5 months ago

  • Solved
  • Archived

History wiped on exit with options not working as per requirements.

Ok so I usually choose these option to remember history and from time to time delete Browsing & download history and Temporary cached files and pages. https://asset… (read more)

Ok so I usually choose these option to remember history and from time to time delete Browsing & download history and Temporary cached files and pages.

https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-06-28-08-45-55-a5277f.png

Note: I have "Open previous window and tabs" ticked in general settings which also has a restore previous session option in the history menu. This brings back previous session with tabs etc as is when I close FF. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-06-28-08-45-51-cf2daf.png

I thought I could automate this on exit but don't think its working right. So I change the option to "use custom settings for history" and tick all three options:

Remember browsing and download history Remember search and form history Clear history when Firefox closes For "Clear history when Firefox closes" I ticked Browsing & download history and Temporary cached files and pages. https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2025-06-28-08-45-43-b10213.png

The issue is the restore session option is missing and FF opens with all previous tabs gone. I am frankly not even sure what else is missing such as cookies, site data etc. Is this meant to work like so?

Asked by Mrsash 7 months ago

Answered by jscher2000 - Support Volunteer 7 months ago

  • Solved
  • Archived

system blocked by intruder

I am running an iMac that is about eight years old.This afternoon my Firefox browser was taken over by a "warning" from "MacOS security center" that I should go to THEIR … (read more)

I am running an iMac that is about eight years old.This afternoon my Firefox browser was taken over by a "warning" from "MacOS security center" that I should go to THEIR macOS support site to get my system unfrozen. The number they give is 1-877-xxx-xxxx. I cannot get this intruder to go away, even by restarting the computer.

Asked by jpdough37 6 months ago

Answered by Paul 6 months ago