Firefox Community Forum

On many of the sites that require hardware key for 2FA, what I should get is a prompt to press the Yubikey button, but instead I get a technical error. This has happened with logging into Google and Vanguard. Both use Yubikey as a 2FA.

I did not encountered this issue on Micrsoft Edge. I am running this on Windows 11 24H2. I believe it used to work.

Get screen message: Making sure it's you.Please sign in to login.microsoft.com. This request comes from firefox. published by Mozilla. Insert your security key into the USB port. I don't have a security key for USB port. Can't access my email for messeges.

I didn't save the code properly on my first attempt to save the verification code so I have to start over. How do I disable the first one? I'm on a Mac Book and a iPhone 16

When I want to login with my Firefox account it asks me for a code as 2 factor but I can't remember that I ever signed up for 2 -factor . I have 2 apps fro 2 factor: google and Microsoft but neither has Mozilla identification in it. I would like to sign up for 2 factor but it looks like someone already did that for me. What now?

when i try go log in on certain sites i keep getting a message asking for a fingerprint my computer doesn't have a finger print and i have no clue what it is asking for.

Bonjour,

Pour accéder à mon compte vous envoyez un code par mail à utiliser dans les 5 mn sauf que cette adresse mail est obsolète et je reçois les mails avec un décalage très important, ce qui ne me permet plus d'y accéder. Comment faire svp ? je souhaite conserver toute mes informations et pouvoir basculer sur une autre adresse qui fonctionne en direct

Merci

I don't have, and think I never had, an authenticator app. So how is the replacement MacBook requiring 2-step authentication that requires an authentication app before I can sync to my Win 10 websites? I am new to the MacBook, and it would help to know if it has an authenticator app, and how to get it to work with Firefox.

Hi there, I am trying to get firefox to stop allowing outlook to try and get my fingerprint or face ID as my Macbook Pro 2014 doesn't have these features. I am running macOS Big Sur (as this is the only one that still works decent). The Open Web Autentification Panel pop up says "Touch your secuity key to continue with login.microsoft.com". Thank you for any help you might provide!

When I updated to MacOS Tahoe 26.0, Firefox prompted me to autofill security codes received by iMessage. That happened once or twice and then stopped working. I just tried it in Safari, and it does work. So, something is wrong in the handshake between Firefox for Mac 144.0.2 and MacOS iMessage. Here is how to replicate it.

Login to a website that requires two-factor authentication. Have a security code texted to your iPhone. When that text appears in iMessages on a Mac linked to the iPhone, there should be a small popup asking if you want to insert the security code into the web page. In Safari, there is. In Firefox, there isn't. This feature appears to be broken in Firefox.

Lost access to 2-step verification and recovery codes

Which topic best describes your question:

Sync and Accounts

How can we help?

Hello, I’ve lost access to my Firefox account because I don’t have the 2-step authentication code or recovery codes. I can still access my registered email address associated with this account. Please help me recover or reset my Firefox account.

Thank you

I am running the latest version of Firefox, using Last Pass extension, and signing into Bank of America US website. I've done this for years. I use a FIDO device to authenticate transactions but now I am no longer able to do that. Each time the system asks me to use my device, I get an error message saying if failed (even before pressing the device) and my only way to get out is to force quit Firefox. I am able to execute the transactions successfully using Safari as my browser with Lasspass and the Fido device.

I have called the bank and they cannot see any issues on their side.

I'm working on a Macbook running Sonoma 14.7, I have firefox on autoupdate. I do not have any passphrases saved for Bank of America.

As of the last couple of days I'm getting a pop-up requiring me to log in to my VPN followed by an Authenticator code. I've never had to create the latter in the past. And currently I can't proceed to log into VPN. If I follow the option link as if I'm a new user (I'm not), it accepts my UserId and password but then reportedly is to send me, via email, a six digit code to verify I'm who I say I am. The code never arrives in either my inbox nor junk mailbox. So I'm currently cannot access my Mozilla VPN application. Please advise re: a resolution. It was working fine until a couple of days ago.

Wenn ich mich auf meinem Linux Rechner im Firefox anmelden möchte um alle meine Lesezeichen und Passwörter zu importieren bekomme ich die E-Mail mit dem Bestätigungscode viel zu spät! Es dauert ca. 20 bis 30 Minuten. Woran liegt das?

TWO STEP VERIFICATION AUTOMATICALLY FORCED ON ONE OF MY COMPUTERS

AND FIREFOX DOES NOT "REMEMBER" WHEN SIGNED IN EVEN THOUGH CHECKED AT SIGNIN

WHEN I VIEW MY SETTINGS,,,,TWO STEP COMES BACK AS DISABLED.....BUT THATS INACCURATE ?? HOW CAN I DISABLE THE FORCED TWOSTEM FEATURE ON THIS SINGLE COMPUTER ??

Mozilla will not let me sign into my Amazon account without using a passkey. I have never established a passkey and I do not wish to use my phone to sign in and without using one of those two options, my computer is completely locked and I have to shut it down and reboot or sign out of Microsoft in order to regain service. I have deleted Firefox from my phone...I have deleted the Amazon app from my phone, and I unsynched everything before I did so. I have errased all of my cookies and cleared the cash. I use an Apple phone which is equipped with an excellent browser, and unless I can find some work around for this I am going to delete Firefox from my PC as well.