Showing questions tagged: Show all questions
  • Solved

Cannot change billing method

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing informati… (read more)

I have an issue changing my billing information for Firefox Relay Premium. When I click on "Manage payments" I always get to a web page stating "Invalid billing information". See also screenshot attached. The arrow keeps turning and I cannot select anything on this web page to change my billing method.

Cheers Olaf

Asked by aomcan 1 day ago

Answered by aomcan 1 day ago

  • Solved

My Firefox account settings show wrong MacOs version. Am I OK?

Unsure if it really matters, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm … (read more)

Unsure if it really matters, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

Asked by Villainous Chillinous 4 days ago

Answered by James (doing minimal support) 4 days ago

  • Solved

In my Firefox 144 account setting when editing....

Unsure if it really matter, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm o… (read more)

Unsure if it really matter, for now, but my firefox account, when I go to edit bits and pieces, it gets my Firefox version correct, but gets my MacOs version wrong. I'm on 12.76 (Monterey), but Firefox is showing me as 10. Is this normal or anything that might matter?

And a screenshot below just for those, like me who, prefer a book for it's pictures

Asked by Villainous Chillinous 4 days ago

Answered by Villainous Chillinous 4 days ago

Deleting saved credit cards

Hello! I have changed my payment information for Mozilla VPN. There are two additional credit cards that have been saved in my account that I want to delete. Can you help… (read more)

Hello! I have changed my payment information for Mozilla VPN. There are two additional credit cards that have been saved in my account that I want to delete. Can you help me understand how to delete these superfluous cards?

Asked by jgo24 6 days ago

access to account

To access https://accounts.firefox.com/ I used my email address xxxx@yahoo.com. I tried to change this email address to my email address xxxx@myonline.be following the pr… (read more)

To access https://accounts.firefox.com/ I used my email address xxxx@yahoo.com. I tried to change this email address to my email address xxxx@myonline.be following the prescribed procedure. I then received a message that this email address was already in use. Perhaps I once registered with this email address, but I no longer remember the password. Therefore, I'm unable to create access withe the email address as I'd like. How can I resolve this issue?

Asked by at8400 1 week ago

Last reply by Paul 1 week ago

entering birthdate without direct input is stupid!!

I am 68 years old. I attempted to enroll in the identity monitor program. This requires a birthdate to be entered. The entry means involves scrolling by month to move the… (read more)

I am 68 years old. I attempted to enroll in the identity monitor program. This requires a birthdate to be entered. The entry means involves scrolling by month to move the years back. There is no years selection. I need to scroll 800 months to enter my birth year... NOPE!

Asked by Fraser Henderson 2 weeks ago

Last reply by jscher2000 - Support Volunteer 2 weeks ago

How do I change my email?

Hello, A pop-up with a QR Code suggesting to sync Firefox home page on my home computer with Firefox on my phone. I changed to a new email and I don't have access to m… (read more)

Hello,

A pop-up with a QR Code suggesting to sync Firefox home page on my home computer with Firefox on my phone. I changed to a new email and I don't have access to my old one. There is no link or access on my Firefox browser security page to change it. There is a button to add a secondary email but the access code is sent to my old email address. See photos below.

Thanks so much, Silvio

Asked by hawkmeister 3 weeks ago

Last reply by hawkmeister 3 weeks ago