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Location

Hello, my browser keeps coming up with my location as Boydton, VA 23917, My actual location is Collegeville, PA 19426. Other browsers get my location correct, only Firef… (read more)

Hello, my browser keeps coming up with my location as Boydton, VA 23917, My actual location is Collegeville, PA 19426. Other browsers get my location correct, only Firefox continues to come up with Boydton, VA 23917. Could there be someone accessing my account in Boydton, VA 23917?

Asked by Michael Rosen 3 hours ago

My history only goes back to January 19, 2023

I was looking for an item that would be a couple of years back in my history, only to discover that my history now only goes back a year and 3 months… Exactly, as of toda… (read more)

I was looking for an item that would be a couple of years back in my history, only to discover that my history now only goes back a year and 3 months… Exactly, as of today, I don't know if that's meaningful. Does anyone have any idea what might've happened, and how I can restore the rest of my history? Thank you!

I'm on a Mac using Mojave, with Firefox version 115.8.

Asked by Lisa Smith 1 month ago

Last reply by Lisa Smith 10 hours ago

Win.Trojan.Spora-7724442-0

Good morning from London, UK, Recently became unable to update Spybot and Malwarebytes. Ran Windows Defender which didn't find anything but when I run ClamWinPortable, i… (read more)

Good morning from London, UK,

Recently became unable to update Spybot and Malwarebytes. Ran Windows Defender which didn't find anything but when I run ClamWinPortable, it produced and moved the file to quarantine. This makes Firefox unusable. Reinstalled Firefox via another browser and the same thing happens. Do you have any suggestions please?

C:\Program Files\Mozilla Firefox\xul.dll: Win.Trojan.Spora-7724442-0 FOUND


SCAN SUMMARY -----------

Known viruses: 8694286 Engine version: 0.103.11 Scanned directories: 10 Scanned files: 91 Infected files: 1 Not copied: 1 Data scanned: 283.23 MB Data read: 219.19 MB (ratio 1.29:1) Time: 626.294 sec (10 m 26 s) Start Date: 2024:06:09 02:02:13 End Date: 2024:06:09 02:12:39

Asked by allanbrunner 10 hours ago

View-only mode for a webpage (not Reader Mode)

This is not a bug or issue, rather a use case question. I have a webpage with information and I don't want to accidentally click or submit anything on the page. This c… (read more)

This is not a bug or issue, rather a use case question. I have a webpage with information and I don't want to accidentally click or submit anything on the page.

This could also be considering having a form etc in draft form as view-only so you go into "View Only Mode" and work the webpage as a reference etc. without having to worry about any accidental submission or mistakes.

If someone knows of Add-ons or how we can achieve it with FF, it would be much appreciated. Posting, since I expect to have this case often.

Asked by Abhishek Purushothama 14 hours ago

Account Email is no longer supported

Hi my old account email doesnt exist anymore, I cannot log into that account so i cant login to Firefox because its sending a confirmation code to my old email but i cann… (read more)

Hi my old account email doesnt exist anymore, I cannot log into that account so i cant login to Firefox because its sending a confirmation code to my old email but i cannot login to this email account anymore so i cant get the code to login to firefox. Is there anyway I can still change the email adress from my account? Thank you!

Asked by Mia 20 hours ago

Upload problems

When selecting a file to upload, firefox freezes, when windows file explore pops up to select a file. Looked through a the help articles, but many are older and do not re… (read more)

When selecting a file to upload, firefox freezes, when windows file explore pops up to select a file. Looked through a the help articles, but many are older and do not relect on my perticular issue, or they are to technical for me. Need to register a product and must upload a photo and order cop...go figure???

Asked by David Florence 21 hours ago

Suddenly FF cannot open saved .htm/.html files but Edge can. Anyone know why?

Suddenly my Firefox cannot open saved .htm/.html files on my pc but Edge can. I don't know when this happened but probably during the last month or so. When I try to op… (read more)

Suddenly my Firefox cannot open saved .htm/.html files on my pc but Edge can. I don't know when this happened but probably during the last month or so. When I try to open a saved .htm or .html file Win10 gives me a "Windows cannot find (path and file name)" error. If I "OPEN WITH" Edge it works just fine. I've checked my default apps and file type associations and they are all properly set to Firefox. I did a RESTART in Firefox but that was no help. Is this actually a Windows problem, or do I need to do a complete uninstall and reinstall of Firefox? Currently running Win10 (64-bit) and Firefox 126.0.1 (64-bit).

Asked by jonmikl1962 21 hours ago

Facebook login problems FF Desktop Version only

Started a few days ago. Facebook, from bookmarks or freshly typed, does not like my password. States "password entered is incorrect". This appears to be the Windows v… (read more)

Started a few days ago.

Facebook, from bookmarks or freshly typed, does not like my password. States "password entered is incorrect".

This appears to be the Windows version only (126.0.1(64-bit)), as I can login from other, android, devices. Have not tried from a Linux version as none are current.

I have checked and FF does have the same credentials on each device tried. Attempting to reset password from the Windows version will tell me "something has gone wrong".

Cute, eh?

Asked by joea-too 1 day ago

Due to one of your recent upgrades I can no longer stay logged into regularly used sites that do not log out of when I close your firefox browser. Never had to do this before.

Due to one of your recent upgrades I can no longer stay logged into regularly used penned sites that I do NOT log out of when I close the Firefox browser. For years I ne… (read more)

Due to one of your recent upgrades I can no longer stay logged into regularly used penned sites that I do NOT log out of when I close the Firefox browser. For years I never had to do this. Now I am.

Asked by BrendaHambrick 1 day ago

Firefox BYOB for iOS Shortcuts

I was doing some research, and I came across for Firefox BYOB, which was a way to create your own skinned, branded version of firefox for company or personal use. https:… (read more)

I was doing some research, and I came across for Firefox BYOB, which was a way to create your own skinned, branded version of firefox for company or personal use.

https://wiki.mozilla.org/images/b/ba/BYOB_pitch-deck_v5.pdf

I went to the site, and it was inactive. I am interested in this because of the fact that adding reactive web apps to the home screen in browsers is not an option on iOS, and I think a solution for this would be to have a specific protocol that can be called in shortcuts to open a reactive web app in a specific mode so as to not break the immersion.

Thank you, please let me know if there are ways to build forked apps.

Asked by aidanh 1 day ago

Cannot get into the internet after 10:00 p.m.

After 10:00 p.m. I cannot get into or use the inter net. I do have an account with you and I thought I could use it at any time to get in to the inter net with security.T… (read more)

After 10:00 p.m. I cannot get into or use the inter net. I do have an account with you and I thought I could use it at any time to get in to the inter net with security.This started happening about two weeks. How can this problem by solved.

I would like to change my secondary email from 1949.m@sbcglobal.net to yut507@att.net. I am requesting this at this time because I do not know how to contact you to have this done.

I look forward to hearing from you soon and thank you for your time and patience in this matter.

Estella Mills

Asked by Estella Mills 2 days ago

Firefox won't stay open when I start it and/or open it?

When I open Firefox (with administrative privileges) lt won't stay open, it just looks like it going to load my previous season (at least that's what should happen), but … (read more)

When I open Firefox (with administrative privileges) lt won't stay open, it just looks like it going to load my previous season (at least that's what should happen), but after a few seconds it just stops and closes, all at once? Also, I should mention; Firefox is updated, Using Windows 10. I've tried to trouble shoot a little . . .

— Reinstalled Firefox. — I manually delete the files in Startup Cache by navigating to the cache folder in your Firefox profile. — Reinstalling Microsoft Visual C++ 2015 - 2022 Redistributable x86 and x64.

Now, at one point it did open, and I decided to refresh Firefox (removing extensions and restoring to default settings) by going to 'More troubleshooting information' option, then clicking the Refresh Firefox button. Closed it, restarted my laptop, and Firefox, added my usual extension / add-on. (I was thankfully able to save my bookmarks or back them up).

When I was done, I closed it. But when I try to open Firefox, lt won't stay open, it just looks like it going to load my previous season, but after a few seconds it just stops and closes?

Should I just remove Firefox all together from my laptop, and reinstall it??

Asked by Teagan 3 days ago

Last reply by Teagan 2 days ago

Dualsense Gamepad suddenly not working correctly.

A little while ago I noticed that the site I used to test my gamepads (hardwaretester.com/gamepad, formerly known as gamepad-tester.com) stopped working properly. I just … (read more)

A little while ago I noticed that the site I used to test my gamepads (hardwaretester.com/gamepad, formerly known as gamepad-tester.com) stopped working properly. I just assumed this was either something outside of the browser or the website itself was broken. Today I just tested with several other websites and browsers and confirmed that Firefox seems to be the issue. Even in Troubleshooting Mode it was completely broken.

L1, R1, R2, Triangle, Share, Options and the Left Stick seem to be the only things that function properly currently, with the DPad not doing anything and the rest of the face buttons/triggers hitting the wrong buttons. In the case of the right stick, L2 for some reason controls the vertical movement while the physical right stick still works horizontally. This controller works perfectly on the rest of my system, windows sees the proper buttons being pressed and games that support Dualsense work fine without any interference.

Below I have attached two images which show how the website I mentioned used to look, and the second image is how it looks now. I have a feeling some kind of update to Firefox's Gamepad API has broken this, somehow.

Asked by Lily Arlatto 2 days ago

Facebook Messenger Video Calling/Chat

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported… (read more)

Hello. I am not familiar with this end to end encryption that Facebook now does for Messenger but now when I try to use Video Calling/Chat it tells me it is not supported by my browser, Firefox. I have never had any problems with it before. Is there a fix? Thanks

Asked by wolfdad 2 days ago

Browsing Protection by F-Secure says Security application not found, but it is installed

I have F-Secure Internet Security installed. Browsing Protection by F-Secure says Security application not found, but it is installed. I've followed countless links, diff… (read more)

I have F-Secure Internet Security installed. Browsing Protection by F-Secure says Security application not found, but it is installed. I've followed countless links, difficult to even find solution articles in either Firefox help or F-sure website. Inside F-secure settings a setup page takes me to the 'install add on' page, but it is installed! Allow automatic updates - on. Run in Private Windows - allowed. Run on sites with restrictions - allowed. Updates checked for. Permissions:

   Access your data for all web sites
   Exchange messages with programs other than Firefox
   Monitor extension usage and manage themes
   Access browser tabs
   Access browser activity during navigation

All ticked. Don't understand debugging tool.

Asked by Glimpse_Of_Truth 2 days ago

Unwanted Firefox Promotion

Whose idea was it to popup a Firefox promotion window while I was working on a text? The popup took me out of the page where I was working, Google Voice. I am strugglin… (read more)

Whose idea was it to popup a Firefox promotion window while I was working on a text? The popup took me out of the page where I was working, Google Voice. I am struggling, doing this with one hand while the other is in an Ace bandage with an ice pack on top. This was a needless interruption!

Asked by tightpurchaser 2 days ago