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cannot connect to btinternet.com server for Thunderbird email

'Login to server mail.btinternet.com with username cmby2@btinternet.com failed.' This dialog box appears when Thunderbird is opened, we cannot remember our password as it… (read more)

'Login to server mail.btinternet.com with username cmby2@btinternet.com failed.' This dialog box appears when Thunderbird is opened, we cannot remember our password as it has not been required before, can you help with this please? P We are tech dummies...

Asked by cmby2 2 weeks ago

Last reply by Ed 2 weeks ago

why can't i change my password

Why can't I change my password and/or the way I sign in? This has caused me a lot of trouble and if it isn't changed I will discontinue using Firefox do to privacy issues… (read more)

Why can't I change my password and/or the way I sign in? This has caused me a lot of trouble and if it isn't changed I will discontinue using Firefox do to privacy issues.

Asked by S Hinson 2 weeks ago

Trying to access Thunderbird on old computer after failure of newer PC but passwords stored on newer computer are inaccessible

I replaced this PC with a Dell able to use Win 11 (although subsequently learned it was a forced installation). The newer PC has now failed and I am tryhing to use the o… (read more)

I replaced this PC with a Dell able to use Win 11 (although subsequently learned it was a forced installation). The newer PC has now failed and I am tryhing to use the older Win 10 model to get back into communication. Automatically generated passwords, often having been changed, were stored on the newer PC. Now I cannot access them to log in to Thunderbird. Important passwords stored on this PC may not reflect te true picture. I am also not the most tech savvy user! Email responses will probably not get through.

Asked by Norman Day 3 weeks ago

Last reply by Norman Day 2 weeks ago

Password Lost

I was able to locate the server, but it seems that the password is incorrect. I entered the password for the email service I am currently using, but it does not work. Cou… (read more)

I was able to locate the server, but it seems that the password is incorrect. I entered the password for the email service I am currently using, but it does not work. Could you please help me regain access?

Asked by Jeong A Won 2 weeks ago

I accidently deleted primary password, have no where to find it, how can i change it ?

i was trying to change my password to correspond with my other server so i thought changing my password was just to do that but i removed even the primary one that was ma… (read more)

i was trying to change my password to correspond with my other server so i thought changing my password was just to do that but i removed even the primary one that was made 15 years ago and do not have it written down . so now i cannot open up my thunderbird emails or send anything because i do not know the primary password and you guys do not show anywhere i can change that without knowing my primary. which is a joke.

Asked by giddingsl 3 weeks ago

Last reply by david 3 weeks ago

my password for [edited from public] @ordwaydesign.com was changed

Without the correct password, I cannot sign in. However, I want to use Firefox on Windows 11. When I searched with a 6-digit number, I was not specific enough and my got … (read more)

Without the correct password, I cannot sign in. However, I want to use Firefox on Windows 11. When I searched with a 6-digit number, I was not specific enough and my got the wrong? Firefox account. Walk me through this please.

Asked by Barbara Ordway 3 weeks ago

Last reply by James 3 weeks ago