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Gmail error message "We've detected a problem with your cookie settings." Tried everything...

Posted

THIS IS THE PAGE:

Google We've detected a problem with your cookie settings.

Enable cookies Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions.

Clear cache and cookies If you have cookies enabled but are still having trouble, clear your browser's cache and cookies.

Adjust your privacy settings If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more

©2013 Google - Google Home - Terms of Service - Privacy Policy - Help


i have done everything listed here so many times and nothing is fixing this. Made sure cookies were enabled, cleared cache and cookies, made sure Gmail was approved in security settings, and then as a last ditch effort, I disabled all add-ons for Firefox and still no Gmail... I was so desperate that I even re-installed ff-19 and still cannot get into my email account. What is going on here? Any help or small nudge in the correct direction would be much appreciated!

Chosen solution

there are a few other threads that cover this issue - however no single clear solution/cause of the problem is apparent after going through them - maybe you can try some of the steps other users reported working nevertheless: https://support.mozilla.org/en-US/questions/950400 https://support.mozilla.org/en-US/questions/944943

Read this answer in context 4

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Helpful Reply

hello Jessarie, please go through all steps mentioned in Websites say cookies are blocked - Unblock them (in particular step #2 - but be aware this will also remove all google passwords you have stored in the password manager).

Question owner

hi philipp... thanks for responding so fast!

I did twice and still no Gmail. I even used a file cleaning program to remove all the temporary files on my system... any other ideas?

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

could you go to firefox > help > troubleshooting information, copy the contents of the page & paste it into a forum reply here - maybe this will provide some more clues...

please also make sure that no external security/privacy software is interfering with the cookie management in firefox.

Question owner

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philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

thanks, can you try to replicate this problem when you launch firefox in safe mode once?

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Question owner

...and Norton is set to allow firefox cookies as determined by user

Question owner

I am able to open gmail.com and log into my account if Firefox is in Private Browsing mode.

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

can you specify again if it's working in safe mode (as suggested above) or in a private browsing window (which is a different mode).

in the first case i'd have a further look into your extensions. for example you could add a whitelist-rule for google.com in the ghostery addon...

Question owner

In "Safe Mode" I can NOT get logged in.

In a "Private Browsing Window" I CAN get logged in.

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

does it make a difference when you go to firefox > help > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a windows explorer window should open up - in there rename the file named permissions.sqlite - it will be regenerated again the next time you launch the browser.

Question owner

no change after renaming file... still unable to get to log in page

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Chosen Solution

there are a few other threads that cover this issue - however no single clear solution/cause of the problem is apparent after going through them - maybe you can try some of the steps other users reported working nevertheless: https://support.mozilla.org/en-US/questions/950400 https://support.mozilla.org/en-US/questions/944943

Helpful Reply

I used the same thing used in the first link 950400...

Firefox > Options > Options > Privacy > remove individual cookies > typed google > remove all cookies > typed gmail > remove all cookies

restarted Firefox and now I can log into gmail...

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

ok great, thanks for reporting back with your findings!