Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

ff 19 crashes continually

  • 9 replies
  • 3 have this problem
  • 1 view
  • Last reply by theslinky1

more options

I had ff 18 and it was crashing so when 19 came along I upgraded and it still crashed. I found a virus that I could not kill so I upgraded my os from xp to win 7 and i still have the same crash problem. It happens more when I have multi tabs open but some times when I first open it and will crash several times in a row. I now use chrome so I can submit this. here are the last few reports.

bp-b0abb4af-6371-47bb-b4e7-887d12130308

bp-6a2cc33f-c1c7-45c3-8aed-c5ba62130308

1b289923-169e-468e-9fed-1843d9a8082f

da9bf078-358f-4ae2-8b49-443a98ed1a09

bp-8fb8f70b-aca3-4f74-97fa-51ea92130308

All Replies (9)

more options

You can try a clean reinstall and delete the Firefox program folder before reinstalling a fresh copy of Firefox.

Download a fresh Firefox copy and save the file to the desktop.

Uninstall your current Firefox version, if possible, to cleanup the Windows registry and settings in security software.

  • Do NOT remove personal data when you uninstall your current Firefox version, because all profile folders will be removed and you will also lose your personal data like bookmarks and passwords from profiles of other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

Your bookmarks and other profile data are stored in the Firefox Profile Folder and won't be affected by an uninstall and (re)install, but make sure that "remove personal data" is NOT selected when you uninstall Firefox.

If you keep having problems then also create a new profile.


See also:

more options

I will try that but I have changed from xp to 7 on the same computer and I still have the same prob. could it be a hardware conflict? I will blow out all the info I just put it to running last week so I dont have much info in my profile.

more options

I blew all of it out rebooted and reinstalled 19.0.2 it ran for about 30 minutes then crashed twice. then avg showed an error and would not update, so I turned off avg and tried update and it updated. I rebooted and it ran scandisk. It found some orphan files then started up and has not crashed sense. I open up a bunch of tabs with several different sites open that I normally have up and so far so good . knock on wood!!

here are the crash reports

bp-79ad3e2a-07a6-4ac5-854f-5dfc92130309

bp-f2c98ef5-695a-4ab0-8b1c-9365e2130309


thanks for the help brian

more options

well I posted to soon It just crashed again

bp-debdefe8-f901-43db-86e7-beac92130309

more options

Try to disable hardware acceleration in Firefox.

more options

done I will try it tomorrow I am going home for the night

more options

it crashed after I unchecked it then I pulled up crash reports and I had 32 in a two minute time but it only crashed once  ???

here are the top few

6af787f5-01c8-46c2-8d68-508e9592dde4
e862bb68-f4c5-4e2d-b4f6-32555fc21dec
ab05d1dc-7583-4b73-8e50-a8e564d28115
df9600af-d00b-47c7-b5f5-3883093e2f0b
bp-7b0f6e77-f239-4978-9cd1-5dd332130309
a072e970-e6ad-4c05-ba70-a0eda6b2928b

here is the first one from the crash

8b04f30a-2c68-4429-b84d-beb2cf9e8ff6

Modified by cor-el

more options

well I have been working with it all week trying to fix the crashes and I think I have it. I was having a problem with avg 2013 giving random errors I uninstalled it all and cleaned the reg deleted all files that had avg. installed microsoft essentials and that slowed the crashes. then I read some of the crash reports and it had crashed due to flash player so I down graded to 10. and have not had a crash in over 24 hours now. I will let you know if I have more problems

more options

I changed over to aurora to see if there was any difference it got better for a few days but then it would not even start up without crashing. I stuck in my hirens boot disk and run memory test and 3 seconds in I got errors. I started pulling memory and found a bad memory stick. replaced it and booted up and all is good now. if I have any more problems I will post them. The reason I checked the memory is because I would get a random shut down and my avg would throw errors and I tried everything before trying the memory