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Firefox icon disappeared, have to use Internet Explorer to access web sites. Although I can get into Yahoo home page, am unable to open e-mail account.

  • 3 replies
  • 3 have this problem
  • 4 views
  • Last reply by ginbob

ginbob
ginbob
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Turned on computer this am and firefox icon not there. Used Internet Explorer to access web sites. Was able to access my Yahoo home page but not able to open my e-mail account. I am not savvy enough to change settings by myself, so I really need help.

Thank you

Turned on computer this am and firefox icon not there. Used Internet Explorer to access web sites. Was able to access my Yahoo home page but not able to open my e-mail account. I am not savvy enough to change settings by myself, so I really need help. Thank you

All Replies (3)

Matt_G
Matt_G
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Hi ginbob,

Have you tried going to the Start menu of your computer to see if Firefox is listed there? If it is, you can right click and Send to desktop which will create a desktop shortcut.

You can also check in your /program files/ directory for Firefox. If it isn't there, you can install a fresh copy of Firefox by going to:

http://www.mozilla.org/en-US/firefox/fx/

Hopefully this helps!

ginbob
ginbob Question owner
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I will try your suggestions and appreciate your help. I did manage to get into my Yahoo e-mail. So stupid because I forgot I would have to sign in on a new browser. Duh....Yes, I am blonde. :0

ginbob
ginbob Question owner
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Hi--I tried your suggestion and no dice. A window came up with the following:The item 'Firefox.exe' that has this shortcut will no longer work properly. Do you want to delete?

Another window said 'C:Program files (x86) Mozilla Firefox\firefox.exe' specified in the target box is not valid. Make sure the path and file name are correct.

I have no clue as to what that means. I did delete the shortcut.

Finally went into our Kaspersky virus protection and found Firefox is in quarantine and that is probably why I am unable to uninstall and reinstall.

Any ideas????

Thanks, Ginny