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Cannot access mozilla firefox browser on Wednesday October 21, 2010. Get error message XUL Runner Error: Platform Version '1.9.1.13 is not compatible with minVersion > = 1.9.1.14 maxVersion < = 1.9.1.14

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  • Last reply by cor-el

cfsm49
cfsm49
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On Wednesday, October 20, 2010, Mozilla Firefox 3.5.13 gave XUL Runner Error and I cannot access new update version using Internet Explorer. WHAT HAPPENED???

On Wednesday, October 20, 2010, Mozilla Firefox 3.5.13 gave XUL Runner Error and I cannot access new update version using Internet Explorer. WHAT HAPPENED???

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cor-el
cor-el
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Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.

Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
Don't remove personal data when uninstalling.

It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall