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I cannot enter letters in password box on bank log in page, numbers are accepted

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  • Last reply by cor-el

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When entering passwords on my bank or building society log in page the password box will not accept letters but will accept numbers. This has happened before, about 6 months ago but the problem went away until today.

When entering passwords on my bank or building society log in page the password box will not accept letters but will accept numbers. This has happened before, about 6 months ago but the problem went away until today.

Modified by petelarkin

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