Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Can't Log on to certain websites on new version of Firefox

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by cor-el

dsholiton
dsholiton
more options

Over the past 2 months, there are a few websites I can not log onto with my Firefox browser (current version 106xx); I don't have this problem with other browsers. I recently tried to download and install an older version of Firefox. But after losing all my passwords and other data when I uninstalled the current version, the older reinstalled version auto-updated BEFORE I could use it. I tried logging with my other computer that had an older version of Firefox (which worked fine on this website the last time I used it ---ver102xx), but it again auto-updated before I was able to log on. I was told by the site's IT team that it could be your new "cross tracking prevention"; I disabled it and emptied the cache for this site, but still get the attached message when I try to log on. HELP please. David S

Over the past 2 months, there are a few websites I can not log onto with my Firefox browser (current version 106xx); I don't have this problem with other browsers. I recently tried to download and install an older version of Firefox. But after losing all my passwords and other data when I uninstalled the current version, the older reinstalled version auto-updated BEFORE I could use it. I tried logging with my other computer that had an older version of Firefox (which worked fine on this website the last time I used it ---ver102xx), but it again auto-updated before I was able to log on. I was told by the site's IT team that it could be your new "cross tracking prevention"; I disabled it and emptied the cache for this site, but still get the attached message when I try to log on. HELP please. David S
Attached screenshots

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Try to clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

You can check for issues with Total Cookie Protection.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.