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Easyjet website unworkable with Firefox

  • 1 reply
  • 1 has this problem
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  • Last reply by cor-el

jorgen.westad
jorgen.westad
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Having problem specific to Easyjet.com website: when going through the booking procedure, get to options, such as seat selection, luggage, etc and when getting to car hire, trying to skip, the web site hangs. Tried with and without VPN, tried from different countries, called Easyjet who report not problems. Then went with different browsers (Google Chrome and Microsoft Edge) and it works like a dream. So this is a Firefox problem and I have had nearly an hour of my time wasted. Does anyone know what the problem is?

Having problem specific to Easyjet.com website: when going through the booking procedure, get to options, such as seat selection, luggage, etc and when getting to car hire, trying to skip, the web site hangs. Tried with and without VPN, tried from different countries, called Easyjet who report not problems. Then went with different browsers (Google Chrome and Microsoft Edge) and it works like a dream. So this is a Firefox problem and I have had nearly an hour of my time wasted. Does anyone know what the problem is?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check in the Web Console what content is blocked.

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window