hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there.

if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

philipp said

hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

Hi Phillip thanks for the prompt reply.

Access details as follows:

Activated = false. Prevent Access = 0 Access handler used = True Access Instsantiator = Box empty.

Cheers.

ok thanks, everything clear there and not the issue i was expecting. could you try to refresh firefox and see if this can address the issue?

Sabu2 said

philipp said

hi, thanks for reporting this. could you go to the firefox menu ≡ > help ? > troubleshooting information page and take a look in the Accessibility section if accessibility is set to "true" there. if yes, can you please copy & paste this whole section into a reply in the forum and see if the following fixes the performance problem: go to the firefox menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

Hi Phillip thanks for the prompt reply.

Access details as follows:

Activated = false. Prevent Access = 0 Access handler used = True Access Instsantiator = Box empty.

Cheers.

Hi again, a quick update, taking the above ' Activated false ' may not have been the problem I went ahead and did the ' menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser.

After doing this and the laptop having been asleep for an hour or so, the problem appears solved, however I'll leave it for a day or so and several ' sleeps ' before confirm if this cured it.

As to my secondary point...... ' but when Firefox has been open and used for a while entering text on a page becomes slow i.e. I type several letters and there is a delay until they appear on screen, I may type say 4 letters then have to stop until it catches up. ........... I'll also monitor this to see if they were interconnected, if the entering text is still a problem after a couple of days I'll check the FAQ's and if necessary raise it on another thread so's not to complicate this one.

ok great, thanks for following up...

philipp said

ok thanks, everything clear there and not the issue i was expecting. could you try to refresh firefox and see if this can address the issue?

Hi again Phillip our posts crossed, I'll try it a it is now for a few days, if it occurs again I'll try a re-fresh and go from there.

Thanks for your time, it's appreciated.

Hi all a further update, the web pages freezing / not updating after sleeping appears solved.

I went through both initial suggestions from Phillip and this improved it but only marginally.

I then went through his third suggestion, a re-fresh and after the refresh I also again did the " ' menu ≡ > options > privacy & security panel and under permissions check the setting to prevent accessibility services from accessing your browser."

On testing from being asleep for an hour or two at a time to being asleep overnight or a full day it now works with no problem.

Thanks again Phillip.

Ref. this " but when Firefox has been open and used for a while entering text on a page becomes slow i.e. I type several letters and there is a delay until they appear on screen, I may type say 4 letters then have to stop until it catches up. " from my first post, which I thought may have been linked, I haven't done sufficient typing to see if this is still a problem, if it is and I need further help I'll start another thread.

Thanks again

Hi again Phillip, I've just done another update with what I did and all appears OK now.

Thanks again for your help.

Regards.

Bill