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I ordered a movie thru firefox and it won't play. Want refund!!!

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

jojodancer
jojodancer
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I paid for a movie and 5 minutes into the movie it stopped playing and said there was a licensing error. I want a refund. How do I get one?

Thanks jojo

I paid for a movie and 5 minutes into the movie it stopped playing and said there was a licensing error. I want a refund. How do I get one? Thanks jojo

All Replies (2)

Shadow110
Shadow110
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You contact the company you ordered the movie through. This is movie has nothing to do with Firefox even though will not play. Where did you download the movie from ? If reply please provide more information about your system & plug-ins/Extensions, What version OS, Java , and if any error messages appeared, what did they Exactly Say ?

You can try these things Please : Under Firefox Tool Menu - -> Tools - -> Options - -> Content (left hand side) Make sure Play DRM Content is Ticked.

You can try this https://support.mozilla.org/en-US/kb/fix-video-audio-problems-firefox-windows

Update sound drivers and video drivers for you Mac. https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues https://support.mozilla.org/en-US/kb/html5-audio-and-video-firefox https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration

Please let us know if this solved your issue or if need further assistance.

FredMcD
FredMcD
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I agree.