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Computer freezes with website ucs.psu.edu/zimbra/mail

  • 3 replies
  • 1 has this problem
  • 6 views
  • Last reply by FredMcD

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When I'm using my email on Firefox at ucs.psu.edu/zimbra/mail and try to compose a message, my entire computer (PC, SONY Vaio) freezes (mouse unmoveable as well) and I have to hold down the power button to shut the computer down. This only happens with Firefox (I'm using version 50.1.0). I'm also able to view the mail, but as soon as I hit "Reply" or "Compose" my cursor freezes up and nothing responds. Please help!

Chosen solution

Unfortunately that didn't work, but thanks for the reply. I ended up refreshing Firefox, and that seemed to do the trick.

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Only someone that uses that e-mail provider can check out the problem directly. Please try these steps;

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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Chosen Solution

Unfortunately that didn't work, but thanks for the reply. I ended up refreshing Firefox, and that seemed to do the trick.

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That was very good work. Well done.