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Site information on NFL.com not appearing.

  • 18 replies
  • 3 have this problem
  • 3 views
  • Last reply by ajm115834

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Game information on nfl.com doesn't appear, even with Adblock Plus and uBlock Origin disabled. How do I get it to appear?

Game information on nfl.com doesn't appear, even with Adblock Plus and uBlock Origin disabled. How do I get it to appear?
Attached screenshots

All Replies (18)

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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.

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Thanks, FredMcD. I tried all of your suggestions, but they didn't fix the problem. Just to be clear, attached is what my initial attached illustration should look like ( from another browser). I also created a new profile, but that didn't work, either, nor did it fix the problem in safe mode.

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Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

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When you suggest entering the site name in the search bar, in my case, would that be "nfl.com"? Nothing appears when I do that, so I guess there are no search results.

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Still mystified by the problem. Anyone else with the same issue?

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That is odd. How about just nfl ?

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FredMcD said

That is odd. How about just nfl ?

I don't understand what you mean. The problem occurs in Firefox 49.0.1 on www.nfl.com.

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I meant just type nfl in the search box.

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Attached are the images from nfl.com in Firefox and in IE. Seems to me something in Firefox is preventing the appearance of some elements. I get the same results with Adblock Plus and uBlock Origin both turned off and uninstalled. Doesn't seem to make any difference with add-ons that would seem to block elements, so I'm guessing add-ons are not the problem.

Modified by ajm115834

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That's on this page? http://www.nfl.com/schedules

When I try that page on Chrome, the box below the match up is initially blank, but within 4-5 seconds it fills in. When I compare Firefox, it doesn't.

Firefox's web console shows various script errors that could be relevant to this problem. It is a script that triggers the browser to request a matchup data file. Chrome retrieves that file; Firefox doesn't. I can trigger Firefox to retrieve the matchup data by clicking the bar for a matchup, but the data isn't laid out, there's another script error.

So the site definitely doesn't run correctly in Firefox 49. I tested with my full customizations, and not in Safe Mode or a clean profile, so it could be an issue with a setting or add-on, I haven't ruled that out.

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Same problem in an uncustomized profile in Firefox 49.0.1.

Same problem in the portable version of Firefox 45.2.0esr.

Maybe the NFL changed the site without doing enough testing?

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Well, I'm not eager to blame nfl.com or Firefox, but if it works OK on IE, wouldn't this be a Firefox problem?

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It's definitely a problem with the NFL's site in Firefox, but since I've never heard of this before and it affects a version of Firefox that is several months old, I suspect the NFL changed something recently. Sometimes website problems are easy to spot and work around, but this one is a little too complicated for me.

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I don't know what changed, but whatever it was, nfl.com or Firefox itself, the problem is fixed--for now, anyway. It's still Firefox 49.0.1. Not that I'm complaining, but what could have changed?

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Maybe they fixed their site to work better in Firefox??

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jscher2000 said

Maybe they fixed their site to work better in Firefox??

Must be. I haven't changed anything and the Firefox version is the same.

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ajm115834 said

I don't know what changed, but whatever it was, nfl.com or Firefox itself, the problem is fixed--for now

Once you are sure the issue is gone, Please flag your above responce as Solved Issue.

Modified by FredMcD

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FredMcD said

ajm115834 said
I don't know what changed, but whatever it was, nfl.com or Firefox itself, the problem is fixed--for now

Once you are sure the issue is gone, Please flag your above responce as Solved Issue.

OK. I will do that.