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Cannot find the Profiles folder in OSX 10.11.

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  • Last reply by Matt

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New Mac with OSX 10.11.6. I need to move several Entourage folders into Thunderbird, but I can't find the Profiles folder to do so. I've checked all of me Libraries folders at the system and username levels and there is no folder named Thunderbird or Profiles per this help doc (http://kb.mozillazine.org/Profile_folder_-_Thunderbird). A file/folder search does not reveal any such folders either. Suggestions welcome.

New Mac with OSX 10.11.6. I need to move several Entourage folders into Thunderbird, but I can't find the Profiles folder to do so. I've checked all of me Libraries folders at the system and username levels and there is no folder named Thunderbird or Profiles per this help doc (http://kb.mozillazine.org/Profile_folder_-_Thunderbird). A file/folder search does not reveal any such folders either. Suggestions welcome.

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Is it possible that a the Profiles folder is not created if I have set up my account using IMAP?

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help menu > troubleshooting information and select the show profile button.

Finder? will open in the root of your profile