Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Won't go online -- Explorer will; Thunderbird ok, but Firefox dead

  • 6 replies
  • 1 has this problem
  • 7 views
  • Last reply by mjgray106

mjgray106
mjgray106
more options

I'm on Windows 7. Used Firefox for several years, latterly mostly with Duckduckgo. The start page comes up, but when I type in a website nothing happens; same when I try to go to a bookmark. It doesn't even say it's 'searching'. I've done all the suggested things that I could find in the help pages (deactivate plug-ins, install new version, refresh, try new profile), but it remains utterly dead. Any suggestions please? Am using Internet Explorer to ask this question. This all happened after a week of not using the computer and when I tried Firefox it said it had had to close down in a hurry.

I'm on Windows 7. Used Firefox for several years, latterly mostly with Duckduckgo. The start page comes up, but when I type in a website nothing happens; same when I try to go to a bookmark. It doesn't even say it's 'searching'. I've done all the suggested things that I could find in the help pages (deactivate plug-ins, install new version, refresh, try new profile), but it remains utterly dead. Any suggestions please? Am using Internet Explorer to ask this question. This all happened after a week of not using the computer and when I tried Firefox it said it had had to close down in a hurry.

All Replies (6)

philipp
philipp
  • Moderator
more options

hello, please make sure that you have version 46.0.1 installed, which is available from https://www.mozilla.org/firefox/all/ (it was just released a short while ago and contains a fix for page loading issues very similar as in your description)

mjgray106
mjgray106 Question owner
more options

Alas, my version is 46.0.1, but it remains as dead as a doornail. I saw from the forum, if I'm not mistaken, that you had a similar problem. I'm glad the new version worked for you, but it hasn't brought Firefox to life for me.

Thanks all the same Martin

philipp
philipp
  • Moderator
more options

does it make any difference when you set firefox to "never remember history" in the menu ≡ > options > privacy panel and restart the browser afterwards?

mjgray106
mjgray106 Question owner
more options

Tried that -- several times, to make sure, but alas, still no contact between Firefox and the Internet. I would guess there's a switch somewhere that's been turned off, but where it might be... I have no idea.

Once again, many thanks Martin

philipp
philipp
  • Moderator
more options

please try the following (while firefox stays closed):

  • reboot your system in the first step
  • after you have restarted, press the windows-key+r and open: %localappdata%
  • an explorer window should open up. in there find the folder named mozilla and delete it.
  • try to start firefox again

if this didn't work, you could try creating a new firefox profile as well: Profile Manager - Create, remove or switch Firefox profiles

mjgray106
mjgray106 Question owner
more options

I did what you suggested, but still the same, still no joining up with the Internet.

I created a new Profile when I went through the various suggestions on the Help page, so I don't think there is any point in doing this again. This means I currently have no favourites, so when I'm trying out Firefox I simply type bbc.com onto the top line.

Could it be something to do with the options to do with proxys? I have no idea what a proxy is (and I'm not even sure where I came across this -- to do with internet connection?) or caches?

Many thanks again