Message says unable to connect to mozilla - Time Warner email is fine - what do I do to restore your software - installed new version the day before Ron Hufham
Two days no service - your message says unable to connect your messaging center - I can deal with my email at Time Warner - so it's something on your patch - you installed a new version the day before this happened two days ago - everytime I'm looking through your troubleshooting messages - Windows wants to install a new spell checker - I decline - don't see this message independantly of your screens - connected?
Very frustrated
Ronald Hufham .xxx-xxx-xxxx
.edited phone# from public.
Modified by James
All Replies (6)
Can you post a screenshot of the error message? http://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
Here is snapshot of Moxilla Error Message
Make sure Thunderbird isn't blocked by a personal firewall.
No firewall. Mozilla has worked perfectly for years - this happened after installing your updates!!!!!!
What is your anti-virus software? Anti-virus often comes with a firewall component included.
Norton AV - No firewall - and no reason for that to suddenly cause my problem - it's obvious to me that the most recent Mozilla updates are at fault - so just send ne one that works - I see now deaing with a commercial firm is really helpful and prompt. I am a sophisticated user of computer software not the little old lady from Boise.
Ron Hufham