Firefox crashed during online payment.
Yesterday i format my P.c. and installed new ESAT v8 Antivirus but now Every time I am doing payment trough onlinesbi(dot)com firefox crashed and it giving this kind of msg :
AdapterDeviceID: 0x29c2 AdapterDriverVersion: 8.15.10.1749 AdapterSubsysID: 26831019 AdapterVendorID: 0x8086 Add-ons: %7B81BF1D23-5F17-408D-AC6B-BD6DF7CAF670%7D:8.8.9,%7B77d2ed30-4cd2-11e0-b8af-0800200c9a66%7D:12.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.6.7 AvailablePageFile: 2292215808 AvailablePhysicalMemory: 845737984 AvailableVirtualMemory: 1489096704 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 31326208 BreakpadReserveSize: 67108864 BuildID: 20150222232811 CrashTime: 1425385575 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1]: Failed to create similar cairo surface! Size: Size(396,51) Status: 1|[1][GFX1]: Failed to create similar cairo surface! Size: Size(64,64) Status: 1 InstallTime: 1425272831 Notes: DriverVersionMismatch AdapterVendorID: 0x8086, AdapterDeviceID: 0x29c2, AdapterSubsysID: 26831019, AdapterDriverVersion: 8.15.10.1749 D3D11 Layers? D3D11 Layers- D3D9 Layers? D3D9 Layers- OOMAllocationSize: 16384 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 785 StartupTime: 1425384798 SystemMemoryUsePercentage: 60 Theme: ftdeepdark Throttleable: 1 TotalPageFile: 4274503680 TotalPhysicalMemory: 2137251840 TotalVirtualMemory: 2147352576 Vendor: Mozilla Version: 36.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E831B2D4-2781-4116-A364-10E58CC460F0}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{E831B2D4-2781-4116-A364-10E58CC460F0}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{130EF39C-F0CF-468F-9F84-5A4C33AE7475}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{130EF39C-F0CF-468F-9F84-5A4C33AE7475}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{44975EC5-BA9A-4A77-B4C4-31FE15D1CC61}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{44975EC5-BA9A-4A77-B4C4-31FE15D1CC61}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E831B2D4-2781-4116-A364-10E58CC460F0}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{E831B2D4-2781-4116-A364-10E58CC460F0}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{615C41A9-D9C9-49F7-8E7C-A9605C4CD2AD}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{615C41A9-D9C9-49F7-8E7C-A9605C4CD2AD}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A4347D23-7AC3-43A6-840D-D20088966286}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{A4347D23-7AC3-43A6-840D-D20088966286}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{130EF39C-F0CF-468F-9F84-5A4C33AE7475}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{130EF39C-F0CF-468F-9F84-5A4C33AE7475}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
Please tell me how to fix it
All Replies (6)
hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.
bp-658adc0e-1d18-41d7-9072-0596d2150303 03/03/2015 6:28 PM bp-543ae4b3-f917-4cd8-a11a-81fdb2150303 03/03/2015 6:22 PM bp-0cc7da2d-2dd2-40b8-9852-8c8142150303 03/03/2015 6:13 PM bp-711dac45-34a6-4329-989b-409082150303 03/03/2015 5:10 PM bp-42fe7f60-be7b-47ab-ba38-fb73a2150303 03/03/2015 3:57 PM bp-791b9088-60df-4f18-8c60-bfa272150303 03/03/2015 3:36 PM bp-ca1bb618-30b7-495b-94c0-9fc082150303 03/03/2015 3:32 PM
unfortunately those reports don't show a particular cause or workaround for me. you could try some general troubleshhoting steps described in: Troubleshoot Firefox crashes (closing or quitting unexpectedly)
The crash report flagged these programs;
Signature OOM OutOfMemory
idmshellext.dll = Internet Download Manager
Firefox uses too much memory (RAM) - How to fix This article describes how to make Firefox use less memory to make it run faster and prevent crashes.
Check Internet Download Manager for updates. And contact the tech support
I tried but its still not fixed.. i uninstalled idm, updated all plugins and extension.. but its still crashing..
new codes are this..
bp-2752d327-7a71-4593-906a-8da222150305 05/03/2015 10:43 AM d69025c5-1844-4f9f-a6d5-9086f24fa303 04/03/2015 4:17 PM bp-50fe8bba-efab-4b32-94bd-8a9f42150304 04/03/2015 10:35 AM
These are also Out Of Memory.
Wait a minute, Some of those reports are from last month.