Firefox Community Forum

I lost all bookmarks overnight and the Bookmarks tab is completely empty. I have located the latest JSONL24 backup file and tried to import it via the Firefox General Tab setting; however, the file does not show up in the Import Browser Data route. In fact, the C: directory as seen through this window is quite different from the actual C: directory. What am I doing wrong? Are there any other way to restore the bookmarks using the JSONL24 file?

Guten Tag, Ich nutze 4-5 Fenster, je nach Anwendungsumfeld, dauerhaft. Die Fenster beeinhalten meistens die jeweiligen Log-Ins in den einzelnen Tabs. Aus irgendwelchen Gründen sind alle meine eingerichteten Fenster verschwunden. ich habe versucht, über die Wiederherstellung der letzten 7 Tage meinen bekannten Stand wiederherzustellen. Da wurden mir ca. 750 Tabs angeboten. Der Versuch meine Fenster/Tabs zu finden war schier unmöglich. Also habe ich versucht alle! wiederherzustellen um manuell den Stand meiner Fenster zu rekonstruieren. Hat nicht bzw nur teilweise funktioniert. Können sie mir helfen meine Fenster mit den entsprechenden Tabs von vor 3-4 Tagen wiederherzustellen?

Vielen Dank

Hartmut Held

Aloha — An update to Firefox must have occurred, and I am unable to access my open tabs and bookmarks. I have had a Firefox account for 15 years at least and a lot of information was in my folders and bookmarks. Please let me know how the information can be recovered. I tried to follow several of the instructions provided and was not able to fix the issue. I have a recovery code/Mozilla key, but I am not sure where or how to use it.

I do all my work and personal stuff on Firefox so I need timely assistance to fix the problem.

Thank you, Mike

My bookmarks in the bookmarks toolbar have disappeared, I can no longer save a bookmark anywhere. Some of my bookmark folders have disappeared. I have tried restoring but I get the message "unable to process backup file"even after importing the file from my other laptop using both HTML files and .json files. I tried refreshing firefox, that didn't help. I uninstalled firefox and reinstalled it with the same results. Never had a problem with firefox before, but it's useless now! Can anyone help?

Laptop Windows 10. Firefox/Mozilla ask me to update. Did that 3 hours ago. Cannot find my History and Bookmarks from prior update. I have restarted my laptop since but still nothing... Can you please help?

Moi Drodzy pozdrawiam Was Mam wielką prośbę ostatnio byłem zmuszony przywrócić windows 11 z kopii zapasowej i bardzo byłem zdziwiony gdy przy uruchamianiu Waszej przeglądarki wyskoczyło mi okno logowania niestety założyłem u Was to konto bardzo dawno posługując się u wczesnym adresem " condor5@wp.pl " na tomiast w obecnej chwili zastosowałem mój aktualny e-mail " condorhk9@gmail.com " i co się stało : otóż po zalogowaniu ku mojemu zaskoczeniu przeglądarka ukazała mi się w szarych odcieniach a co gorsza cały zasób moich cennych dla mnie zakładek figuruje tam gdzie powinien być ale jest nieaktywny.Czytałem Wasze poradniki ale problem jest chyba innej natury bo jak wspomniałem to co jest szare (stare) jest nieaktywne natomiast można korzystać z pola adresowego i przeglądarka działa.Bardzo mi zależy na tych zakładkach one tam istnieją ale przy próbie ich przywrócenia pojawia się komunikat """ Nie udało się przetworzyć pliku kopii zapasowej. """" Proszę Was o pomoc.

My bookmarks are not showing up. Firefox shows a message that some Firefox files are being used by another program, or something like that. I have refreshed Firefox numerous times, and the same thing happens each time I try to use Firefox now. This has been happening for over a month. I have uninstalled and reinstalled Firefox multiple times.

Windows 11

Thanks in advance

I posted a question in here two days ago because my firefox wouldnt open anymore i got a follow up answer telling me to give the crash id but never got a follow up after i sent it . i tried shuffling between profiles and in the end got it working but today my pc had a crash while firefox was open and it had to restart when i tried to open firefox its as if i just installed it and i dont have any backups to be honest i tried checking the appdata folder and there is a profile folder that seems big enough that it might be mine but it doesnt seem like firefox is reading it for some reason i tried switching the data in the profile folder that firefox is considering but it didnt work .

I have spent all day trying to get back my bookmarks after an update. Totally frustrated ......... how do I get them back? I am not at all computer literate........ elderly....... thank you

%APPDATA%\Mozilla\Firefox\Profiles\

I have tried this multiple times....... it just is not working.............

Hi,

Today I was suprised to see that my shortcuts were deleted so i tried to fix it, but instead i somehow deleted my profile which had everything, is there a way to bring it back?

Hi,

I am not a tech savy person. My firefox crashed on my laptop. Now all my book marks are gone. But the book marks are there on my iPhone. Can somebody please please help me to restore?

Hi. In the process of reinstalling my laptop (W11) I synchronized my Firefox, as I have done some many times before. No, this time, it seems that all my bookmarks and passwords have disappeared from the sync service...

Is there any way to get them back, now that my laptop has been reinstalled, from scratch?

With this latest update - which I hate by the way - I LOST EVERYTHING THAT I HAD SAVED ON FIREFOX. Bookmarks, passwords, EVERYTHING is missing.

I'm beyond angry. Recreating things will take HOURS that I don't have.

If there is someway to recover what I had you can begin to get back in my good graces.

Scott Maltzie

Firefox lost all my passwords and bookmarks, not in any of only 3 profiles. Now it won't enter new passwords and Mozilla/Firefox support not working. I don't know if this is even being entered