Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

crashing on windows 7 64 bit

  • 3 balasan
  • 10 ada masalah ini
  • 3 paparan
  • Balasan terakhir oleh John99

more options

Firefox 19.0.2 crashes constantly on Windows 7 64 bit. Here are the report IDs:

bp-7a037cce-4477-4b8d-a7ec-2ca2c2130401 01/04/2013 01:04 p.m.
bp-6367c77a-2bfa-476b-b27a-f9b7d2130401 01/04/2013 12:37 p.m.
bp-d80177e9-d082-4530-af4c-af4292130331 31/03/2013 04:00 p.m.
bp-83d2f11b-224d-406e-a97d-5c92d2130331 30/03/2013 09:51 p.m.
bp-4c44c88d-c4e1-4610-8b60-9ac312130319 18/03/2013 11:37 p.m.
bp-3713a152-e7dc-49ba-8086-516b12130318 18/03/2013 12:56 p.m.
bp-8e808128-7ea6-4876-a027-9d2b62130317 16/03/2013 06:26 p.m.
bp-ea094e87-449c-425c-9b50-1772a2130312 12/03/2013 12:20 a.m.

Diubah oleh cor-el

All Replies (3)

more options

Wow, that's annoying. What's curious about your crash IDs is that each one has a different signature. In other words, I don't see a single source of the problem that I could point do.

Did you already get a chance to try the steps in the following article? You have the latest release of Firefox, but in case your program files somehow got corrupted, you could re-run the full installer. This should safely migrate your personal data, but there's no harm in doing a backup first, just in case.

more options

Rather an old post note the current release it is now Firefox 23.0.1.


I hope you solved the problem by reinstalling Firefox.

more options


If you are or were having Firefox crashes you should have posted your own question and included Crash IDs so that we could have attempted to help you.