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Why is our email not working since last upgrade?

  • 2 balasan
  • 0 ada masalah ini
  • 37 paparan
  • Balasan terakhir oleh dd5751

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We upgraded Firefox recently and now we are unable to access emails through Spectrum.net or www.wunderground.com. Have called Spectrum and they said it was a browser issue. Can access emails from Google Chrome incognito but not through firefox browser as usual or incognito. Have allowed popups for these websites in settings.

We upgraded Firefox recently and now we are unable to access emails through Spectrum.net or www.wunderground.com. Have called Spectrum and they said it was a browser issue. Can access emails from Google Chrome incognito but not through firefox browser as usual or incognito. Have allowed popups for these websites in settings.
Lampirkan skrinsyot

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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window
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WOW not a computer wiz and this is mostly greek to me. Showing grey shield. Email/internet provider had me clear cache with no results. The rest of this is greek to me unless someone can walk me through it.

We had no issue before the update to Firefox

We may have to change browsers I guess. Hate to really like firefox.