Showing questions for topic:
Showing questions tagged:

Help configuring alternate/secondary identities

I have connected a Google Workspace (Gmail) account to Thunderbird, let's call it scott.harper@myorg.org. I am able to send, receive, and reply from this account as expec… (read more)

I have connected a Google Workspace (Gmail) account to Thunderbird, let's call it scott.harper@myorg.org. I am able to send, receive, and reply from this account as expected.

In my Google Workspace configuration, I have an alias address forwarded to my account, let's call it info@myorg.org. I receive messages addressed to "info" just fine. But when I send or reply to messages addressed to "info", I'm running into a problem.

In the Account Setting I opened Manage Identities, and added info@myorg.org as an alternate identity. I then edited the Private Data for that identity so that the "Reply from this identity when delivery headers match" option is checked, and set to match info@myorg.org. See attached image.

When I reply to an incoming message, the From field appears to be (sort of) correct... it shows from info@myorg.org, but next to it (in italics) is the primary account identity, scott.harper@myorg.org. See the other attached image. This is also the case when I compose a new message and select the info identity.

In both cases, when the message arrives at the destination inbox, it is from scott.harper@myorg.org instead of "info".

I'm assuming I don't have the matching rule, or some other setting configured correctly. Would appreciate any other tips/ideas.

Solved 3 50

I can't send a message from a shared email

Good afternoon. The message was composed using a translator I have 3 mail for work. 1 personal, 2 shared There are no problems with my personal email. I can't send messag… (read more)

Good afternoon.

The message was composed using a translator I have 3 mail for work. 1 personal, 2 shared There are no problems with my personal email. I can't send messages from two other emails, and I get an error

Error translation "Error sending message. Error sending mail. Mail server responded: Error: send AUTH command first. 1777978756-Gxds2c0SZiE0-r8k7j8Ju. Make sure the email address you specified in your account settings is correct and try again."

Solved 4 70

Imcoming emails are not displayed correctly and links don't work.

Hi. I have four gmail accounts and use a desktop pc runnings windows 11. I have been using thunderbird as my desktop email client for many years, but recently, somethin… (read more)

Hi. I have four gmail accounts and use a desktop pc runnings windows 11. I have been using thunderbird as my desktop email client for many years, but recently, something has changed. My incoming emails are not formatted correctly and the links in them do not work. I'm not sure I am saying that correctly, so I will attach a screenshot. I would love some advice on how to fix this! Thanks, Cheryl

Solved 5 81

Sending of the message failed. ... Relay access denied.

I have just set up Thunderbird on a new Windows 11 PC. So far as I can tell I have filled in the server details correctly. I can receive incoming mail. However, it fails … (read more)

I have just set up Thunderbird on a new Windows 11 PC. So far as I can tell I have filled in the server details correctly. I can receive incoming mail. However, it fails to send emails out - I have tried a couple which I know are correct. Error message is: Sending of the message failed. An error occurred while sending mail. The mail server responded: <<snip>>: Relay access denied.

Please check the message recipient "<snip>" and try again.

(I've removed the actual mail address from the error message.) I've read the answers to previous versions of this query and made the correction as suggested. This hasn't helped. Any suggestions please? Many thanks, Roger Moore

Solved 1 30

Can receive e-mail but can't send

Just installed a new hard drive and windows 11. Installed Thunderbird, which I have used for years. Began receiving e-mail right away. Have tried to send several e-mails … (read more)

Just installed a new hard drive and windows 11. Installed Thunderbird, which I have used for years. Began receiving e-mail right away. Have tried to send several e-mails but I get an error message saying mail server responded: relay access denied Please check message recipient and try again. The e-mail for the recipient is correct and I have tried to send to others with the same result.

Do not know if it is a windows error, an smtp error or a Thunderbird error. My web host gave me the proper settings for incoming and out going mail. They are the same as I had for windows 10 which worked forever.

Can you help? Thanking you in advance.

Solved 3 101