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Backup, recovery, sync issue

Hi, I accidentally deleted my Firefox account on my Windows laptop and lost all my data. However, my Samsung S24 still shows my data, although it indicates that the last… (read more)

Hi,

I accidentally deleted my Firefox account on my Windows laptop and lost all my data. However, my Samsung S24 still shows my data, although it indicates that the last sync was on March 6. How can I sync my laptop with my mobile phone to recover the data from my phone? When I click "Sync Now" on my phone, nothing happens. Thank you.

Asked by ntguys 1 week ago

Last reply by jonzn4SUSE 1 week ago

Sync not working on Android, FF v136

I noticed today that Firefox isn't syncing. Every time I tap the "Synchronize now" region, nothing happens. Please see the image. I cannot select what to sync either. I… (read more)

I noticed today that Firefox isn't syncing.

Every time I tap the "Synchronize now" region, nothing happens. Please see the image. I cannot select what to sync either.

I have signed put and in, cleared cache and restarted the phone.

Before today sync was working fine.

Version info: 136.0 (Build #2016076311), hg-2da0b1797683+ GV: 136.0-20250227124745 AS: 136.0

Please help!

Asked by oscar.t.po 2 weeks ago

Last reply by jonzn4SUSE 1 week ago

"Sync and save data" option not showing up on mobile.

Hi! I'm currentley switching over to fire fox and I am trying to sync my bookmarks from my laptop to my mobile phone. When I click "connect another device" in the setting… (read more)

Hi! I'm currentley switching over to fire fox and I am trying to sync my bookmarks from my laptop to my mobile phone. When I click "connect another device" in the settings, I get the pop up telling me to find "sync and save data" I hit the three dots at the top right of the mobile app and don't get the option at all. Thanks.

Asked by CJ 2 weeks ago

Last reply by jonzn4SUSE 2 weeks ago

Sync not working

When attempting to sync my data on my android device it doesn't do anything. I'm currently in the account settings on my phone and when I hit "sync now" it just does noth… (read more)

When attempting to sync my data on my android device it doesn't do anything. I'm currently in the account settings on my phone and when I hit "sync now" it just does nothing.

Asked by Mitchell 2 months ago

Last reply by Sybilla 3 weeks ago

Passwords not synchronizing (02/2025)

I'm experiencing an issue with Firefox where my saved passwords from my desktop aren't syncing to my Android phone. Pressing the "Sync Now" button doesn't trigger any act… (read more)

I'm experiencing an issue with Firefox where my saved passwords from my desktop aren't syncing to my Android phone. Pressing the "Sync Now" button doesn't trigger any action. I've tried several troubleshooting steps, including removing and readding the device, force stopping the app, clearing cache and data, and manually syncing again, but nothing has worked. It seems like a bug. Any suggestions?

Asked by Ghaith Al-Maliki 1 month ago

Last reply by jonzn4SUSE 1 month ago

Account Sync not working on Current build 135.0

I have Firefox installed on a few devices including my two phones, as well as it being my primary Windows desktop browser. My older phone is currently running 121.0 #201… (read more)

I have Firefox installed on a few devices including my two phones, as well as it being my primary Windows desktop browser.

My older phone is currently running 121.0 #2015991663 and sync works fine.

My primary phone is running the latest version from Gplay store 135.0 #2016070975 and nothing I do can persuade it to sync.

I tried logging out of my Mozilla account on the phone, clearing cache, closing all tabs and restarting the device. It now persistenly says Last synchronised: never

It simply will not sync.

Asked by Stefan_Mac 1 month ago

Last reply by jonzn4SUSE 1 month ago

Firefox on Android, bookmarks toolbar syncs but not other bookmarks folders.

Firefox 135 on Linux (Ubuntu) and latest Firefox on Android. All sync items are checked. Passwords sync, and bookmarks toolbar syncs, but not bookmarks in folders appea… (read more)

Firefox 135 on Linux (Ubuntu) and latest Firefox on Android. All sync items are checked. Passwords sync, and bookmarks toolbar syncs, but not bookmarks in folders appear - they're just not there.

Because the bookmarks toolbar is synced it confirms that Bookmarks are checked under sync on both devices.

Asked by rb37 1 month ago

Last reply by jonzn4SUSE 1 month ago

Bookmarks from PC

Hello I have a small problem. When I click MENU and Bookmarks, I can't access my synced bookmarks from my PC computer. But when I edit one bookmark, I see all folders fr… (read more)

Hello

I have a small problem. When I click MENU and Bookmarks, I can't access my synced bookmarks from my PC computer. But when I edit one bookmark, I see all folders from my PC to put in. Normally I can't see all my folders with bookmarks from my PC.

Please help ;-) Phone = Huawei P20 Pro Android EMUI 12

Mateusz from Poland

Asked by Mati 2 months ago

Last reply by jonzn4SUSE 2 months ago

Sync options greed out in Android app

We just got a mew desktop and I want to sync by android phone Firefox to the desktop so I can retain my bookmarks, passwords, and tabs. I have synced between my phone an… (read more)

We just got a mew desktop and I want to sync by android phone Firefox to the desktop so I can retain my bookmarks, passwords, and tabs. I have synced between my phone and my old desktop with no problem. But now when I try to sync my phone to the desktop, all my sync options are greyed out and it won't let me select anything?

My Firefox does not sync!

My Firefox for Android is not syncing. I click the sync button and nothing happens, it just says the last sync was 7 hours ago. Is this normal? If there are other related… (read more)

My Firefox for Android is not syncing. I click the sync button and nothing happens, it just says the last sync was 7 hours ago. Is this normal? If there are other related articles, I apologize

Asked by adam. 2 months ago

Last reply by jonzn4SUSE 2 months ago