2 windows

For some reason I now have 2 Firefox windows. Why  ?

Asked by Dick cooper 12 minutes ago

Washington Post main page not loading

As of February 13, 2025 the front page of the Washington Post website does not load correctly in Firefox 115.20.0esr in Mac OS 10.13.6. The problem persists even in safe … (read more)

As of February 13, 2025 the front page of the Washington Post website does not load correctly in Firefox 115.20.0esr in Mac OS 10.13.6. The problem persists even in safe mode. Thank you.

Asked by Jay 2 days ago

Last reply by jscher2000 - Support Volunteer 17 minutes ago

Memory leak worsened (v135.0)

Has anyone else noticed that the memory leak issues have gotten way worse since last update? I work on a potato. Most of the memory is in the windows paging file, on a m… (read more)

Has anyone else noticed that the memory leak issues have gotten way worse since last update?

I work on a potato. Most of the memory is in the windows paging file, on a mechanical hard drive. So freeing up used memory takes longer than it would on a machine with a metric tonne of quad-channel RAM. The past 6 months, Firefox has started having memory leak issues, where it just uses more & more memory until the paging file hits its hard limit and windows kills firefox.

But since last update (135.0 x64), the memory leak issue has worsened significantly.

If I open firefox, and then tab between all current tabs, I get maybe 5 GB of memory usage. So even if all tabs are marked as "active" and loaded into memory, this still isn't enough to cause issues.

But after 30 minutes, that memory usage has ballooned up to >20 GB, at which point windows decides that it needs to free up memory, and kills the process. Which is annoying, because then the browser reverts to the last saved state, meaning many tabs can be lost or reset to several clicks back.

I've tried shaving off extensions, with zero change. I've tried increasing paging file size, but that's just kicking the bucket down the road.

Anyone have a solution to this?

Asked by A complete amateur 15 hours ago

browser add-on

Firefox web browser when utilizing its online advertising is attempting to install malware(addons.browse-privately.net [URL:Malvertising]). [P.S. My antivirus is up-to-… (read more)

Firefox web browser when utilizing its online advertising is attempting to install malware(addons.browse-privately.net [URL:Malvertising]). [P.S. My antivirus is up-to-date!] My Avast Security software catches and stops it. In addition, whenever I start Firefox the session which was saved from previous use opens along with an additional instance briefly. ???

Asked by danielbagod 16 hours ago

Text on my screen frequently ends up rendering completely incorrect, and I believe it has gotten worse over time.

I thought it was an issue with my pc, but chrome does not have this issue and neither do other applications. I have tried clearing my cache and cookies as well as ensurin… (read more)

I thought it was an issue with my pc, but chrome does not have this issue and neither do other applications. I have tried clearing my cache and cookies as well as ensuring mozilla was using my computer performance settings as opposed to hardware acceleration. The attached images are a very small example of the issue. Typically, after clicking on the screen or pressing a button the text is corrected but often replaced with new text being "corrupted". Any help would be greatly appreciated.

Asked by Masonpoch7 18 hours ago

Last reply by jscher2000 - Support Volunteer 18 hours ago

XML no style information

This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> AccessDenied <Message>Access Denied&… (read more)

This XML file does not appear to have any style information associated with it. The document tree is shown below. <Error> AccessDenied <Message>Access Denied</Message> <RequestId>32YCQ6QJ0QH32RQF</RequestId> <HostId>5Q8nxzqabA62TVXl3xyujDtiEJ3NPqP6xdQR8hewtr3Aovx+JK0jM0epHsRwL08l+ioQti6RK4o=</HostId> </Error>

Asked by Stacie Lyons 1 day ago

Various Tabs Crashing

I have a user who is experiencing various tabs crashing in Firefox. So far, I've confirmed she isn't using any extensions, has only 30-40 tabs open at any given time acr… (read more)

I have a user who is experiencing various tabs crashing in Firefox. So far, I've confirmed she isn't using any extensions, has only 30-40 tabs open at any given time across 2-3 windows, and is usually using about 80-85% of the physical memory at any given time.

I've reinstalled Firefox, updated the graphics driver, and Windows is fully up to date. I've just created a new profile to see if that resolves the issue.

The crash files all list "EXCEPTION_BREAKPOINT" and "out of memory" as the sanitized reason. I suspect that the problem is as simple as it sounds, but I'd like to get another set of eyes on these crash dumps that may be able to see things that I don't, or don't even know to look for.

bp-fb87fef4-27cb-4b73-9405-7c70c0250215 bp-fb603ee9-4578-4bbe-a584-f48530250215 bp-ac13fc43-6cbe-4b41-af31-b8dac0250215 bp-045d5bc5-36a3-4ba6-aaaf-7d62c0250215 bp-26545824-6d87-45b6-8498-a7c750250215 bp-53c97a56-1437-4b43-b89c-2d9020250215 bp-75f2dde9-1dc3-48e5-b983-78d160250215 bp-3c6fd78e-ca19-4b58-ac9e-c29640250215

I'm not sure if this is relevant, but they all also show that the total virtual memory is 140 TB? Could it be trying to address memory that doesn't exist?

Any help would be appreciated.

Asked by alexander.lewis 1 day ago

My application seems to be corrupted, how can I reload

My application seems to be corrupted, how can I reload? I keep getting a message "from Norton" which says threat secured win:32ratx-gen [Trj] Reloading Norton has not he… (read more)

My application seems to be corrupted, how can I reload? I keep getting a message "from Norton" which says threat secured win:32ratx-gen [Trj] Reloading Norton has not helped. Only appears when firefox is open.

Asked by RSWINTER2 1 day ago

Last reply by James 1 day ago

protection conection

when i typing the address ofsite for connected to site of Iran goverment show a massage that your conection is not protect .what cause for send this massage . … (read more)

when i typing the address ofsite for connected to site of Iran goverment show a massage that your conection is not protect .what cause for send this massage .

Firefox does not complete logins or functionality

Hi, I've noticed that Firefox is no longer performing all the functions of some website. For example, when I use the Kaiser payment website, everything works until I ent… (read more)

Hi,

I've noticed that Firefox is no longer performing all the functions of some website. For example, when I use the Kaiser payment website, everything works until I enter my payment info. When I use the CA DMV app, it stops working after I enter the my username, password, and security code. In all cases, the website returns to the Login or Enter-Data screen. There are no error codes, just an endless loop of attempts to login or pay.

Firefox used to work on all of these websites. This error started happening on the prior-to-last update - currently on 135.0. It started happening before I updated my MacBook Pro to Sequoia 15.3. Still, the same thing happens on my Windows 10 HP laptop at work.

I am able to get full functionality on these websites when I use the Chrome browser. But, I like Firefox's functionality and security better! :-(

Asked by grace 1 day ago