Firefox Support Forum

Recently I upgraded my Windows 10 to Windows 11 and since doing so, I've had consistent errors while browsing the web on Firefox. Most notably the "Humm. We're having trouble finding that site." error message.

For example, when visiting, say Verizon.com, the tab will display the aforementioned error to which I press Try Again and the website loads correctly every-time. No hiccups on the refresh.

I've tried the following:

1. I've performed a completely clean uninstall of Firefox and then reinstall
2. Cleared all browser history/cache
3. Removed all extensions
4. Disabled IPv6, HTTPS Over DNS, No Proxy
5. Ran through Firefox's troubleshooting
6. Used Firefox Troubleshooting Mode in the Browser
7. Tested that the problem does not happen while using Edge

I've never had a single problem on Windows 10 with Firefox. Curious if others are experiencing the same issues and if there are any fixes. Nothing else on the PC has changed.

• Windows 11 21H2 2200.348
• Network driver is the latest Win11 edition
• Firefox 95

Hello, My school uses Google workspace. The logo of my schools appears as a broken image in Gmail/Google drive etc. when I use Mozilla Firefox (Ver 93.0) to login into my account. The problem does not happen if I use other browsers like Chrome or Microsoft edge. Could you please look into this problem. I am attaching a screenshot.

Thank You Samarjeet Chanda

WHEN LOGGED IN TO MY EMAIL THROUGH FIREFOX, THE EMAIL WEB SITE CHANGES TO CTV AFTER ABOUT 15 MINUTES. I REINSTALLED FIREFOX AND IT WORKED OK FOR ABOUT 2 DAYS, NOW IT IS DOING IT AGAIN. WHENIT IS ACTING LIKE THIS I CAN NOT SEND AN ATTACHMENT ETHER. NOT SURE ABOUT THE PLUG INS. THANKS

When I close Firefox at night & open it next day. Every tab is lost, so I have no record of the sites I was using. This has happened several times. I am now seriously looking at dumping Firefox due to its very unstable & unreliable performance. Fire fox does not offer any means of reopening all the tabs that it closed, it actually deletes all tracking. Firefox is unstable, unreliable & totally user unfriendly. I am dumping Firefox for a more professional browser, as Firefox is rude & makes it impossible to contact & seek advice. I think Firefox sucks.

Hello čaute i had problem with my pc,so i bought new one with new HW and SSD,but i have kept my old hdd. I would like to copy my profile from E:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles to C:\Users\user\AppData\Roaming\Mozilla\Firefox\Profiles I did ,it is almost 1,2 GB file. After copy i tried to open new mozilla that is on new ssd,but it gave me this error message: User profile firefox app cannot be loeaded. Probably profile is missing or it is unavailable. Could be because i have dowloaded older version from march? What can i do. It is very important for me to have all my old bookmarks and history. I tried first to import my bookmars which was succesful, but i would also like to have my old webhistory and old theme. Also i am not sure but i found somehting about places.sqlite , it is my old history of browsing? Can i put it into new profile somehow? Please prosim help pomozte. Anything

I chose lavender as the background color, but I hate it. It has changed all my links to lavender and I want to go back to the default settings before I added the lavender. I want the default settings before the Colorways options were made available.

Even though I have figured out how to change the themes, the lavender color is still present in certain words. I want it to go. I want what I had before I added the lavender theme.

I have looked at the articles, but I cannot find an option that says "go back to what you had before" or "undo" or "restore default settings". I'm possibly missing a step. Don't know. I'm frustrated that I can add something so easily, but not get rid of it so easily.

Please help me restore my back ground colors to pre-Colorways add-on lavender. I have a Mac OS High Sierra 10.13.6.

Hi!

I weekly use Firefox on a shared computer and would like to have it delete Homepage and New Tab data automatically when I log out. How do I do this?

If you need more info please feel free to ask!

Kind regards, Rota

Sometimes when loading a page, and the page is slow to respond, I will see a strange situation: The page is totally blank (the F12 tool does not display page content). The refresh button is gray (disabled), or sometimes although the refresh button enabled, the url textbox is "about:blank", which means I cannot actually reload the page I want to read. I have to re-navigate to the page through the link in the previous link. I'm not sure whether I got across. I hope the issue can be fixed.

Hello! Please give me instructions on how to permanently block / stop FireFox's "Welcome Pages".

I remember asking FireFox to block trackers and suppress as much advertising as possible. I never thought that FireFox would think that it was OK for FireFox itself to track me and send me unsolicited advertising.

I just received a FireFox "Welcome Page". This is something I don't recall ever seeing before. On the "Welcome" page I found a link that informed me that "Welcome Pages" are sent when people reach certain "Milestones". FireFox had to be tracking me in order to decide I'd reached a "Milestone" - although I have no idea what Milestone I reached.

On top of that, the so-called "Welcome Page" is actually an ADVERTISEMENT for an UNSOLICITED product offer to pay FireFox for something. What kind of "welcome" is that ?

All I can say is I'm very shocked that FireFox has taken advantage of making me feel I'm being protected from tracking and ads, which the browser seems to do quite well, EXCEPT for FireFox itself. That is shameful in my opinion.

Thank you in advance for your assistance helping me to go the extra mile and plug the tracking and ad leak I was not aware that I've had all of this time.

Hi, please help me to solve this problem. Thanx a lot in advance.

1. many problems with unicode urdu in firefox browser on youtube. 2. no problems with unicode urdu in microsoft edge browser on youtube. 3. sending you two examples

Best regards

Hi,

I'm using Waterfox and since the last upgrade, I've lost all my bookmarks. I've tried what I can find in help and so far, I've not managed to find anything that will bring them back.

I'd appreciate some help and advice please - I had hundreds of bookmarks and to lose them all is something of a nuisance to put it politely!

Thanks in advance, for any help and suggestions given.

Regards,

Mark

I usually have back ups for my FF profiles. Today I found that I have too many back-ups and started deleting the old FF Profiles. Most of it will delete normally. But it will NOT delete the JSON files. Is there a special way to remove these outdated JSON files?

every time when i login my site in Mozilla Firefox i received a msg Secure Connection Failed. how can i resolve this issue?