Firefox Community Forum

Hi There, I got a notification on a new machine that i downloaded the app back service from firefox in 2021. I did a scan, no virus. I can't find it anywhere on my machine. I kept hitting cancel and it continued to pop up. Eventually i accidentally clicked on it. How do I get rid of it?

When I open Firefox I load up my initial version and can use it without problems. However when I click on a website from an email I get another version of Firefox which doesn't include various things such as home page. I then have two versions of Firefox at the same time both working independently. How can I get rid of this second version?

I messed up my install settings so I uninstalled the application. I've done this a couple times. The problem is when I try installing the download again, it recognizes that Firefox was previously installed and keeps "re-installing" the previous settings, which were messed up to start with. How can I get a fresh new download with no settings setup?

Noticed 3 entries for various versions of Firefox in the Windows Settings > Apps > Installed apps. There is one Firefox record in the Start menu. 1. I have unistalled all the entries through the Windows Settings, deleted all folders for Moxilla and Firefox, cleaned the registry of every mention of Mozilla or Firefox. 2. Installed newly downloaded Firefox 137.0 three days ago. 3. After today update to v. 137.0.1 - I again have 2 entries in the Settings > Apps > Installed apps: v. 137.0 and v. 137.0.1. The same problem was with Thunderbird. I also cleaned all the folders and the Registry, then fresh installed it again. Thunderbird was not updated, so I don't know if the problem has returned. Maybe something is wrong with the Mozilla installer? What should I do to have just one Mozilla Firefox entry in the Windows Settings > Apps > Installed apps after update as it was years before? (My system is: Windows 11 Pro 24H2 English US, Firefox 64-bit English US)

Additional information: I found that the Uninstall registry entries are stored in different hives: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 137.0 (x64 en-US) HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Uninstall\Mozilla Firefox 137.0.1 (x64 en-US)

When I updated, certain icons appeared automatically when I open Firefox. Two of them I've never ever even used before. Someone has paid Firefox to include them. I don't want them there cluttering up the desk top. How do I remove them? Also, Etsy is a website I use a lot and it no longer appears as an icon. How do I add it? Thanks.