Showing questions tagged: Show all questions
  • Archived

Youtube video "element" crashes when trying to watch ANY video

Started a couple days ago Youtube works fine for everything, except when i try to watch a video, the rectangle where the video is supposed to be appears black during loa… (read more)

Started a couple days ago

Youtube works fine for everything, except when i try to watch a video, the rectangle where the video is supposed to be appears black during loading (normal) but then vanish.

checking the console i get a huge error that's just unreadable for me

it doesn't happen on edge, or in private navigation

turning every addon off doesn't fix the issue, and it does it even in "troubleshoot mode"

i haven't "refreshed" because i don't know what kind of data will be lost when i do that

Asked by Oshida 8 months ago

Last reply by Oshida 8 months ago

  • Archived

There is a problem with playing the video, and Firefox cannot open it in full screen completely.

This is the link. I can't send animated images as the text is too small, so I'll describe it instead. It's so hard as a loyal fan, I'm crying.https://www.bilibili.com/bol… (read more)

This is the link. I can't send animated images as the text is too small, so I'll describe it instead. It's so hard as a loyal fan, I'm crying.https://www.bilibili.com/bold text。There is a bug. Why does the Bilibili website not display the corresponding screen when I try to move to it? Speed playback cannot be used at all, and there’s also the issue of not being able to use fullscreen on Firefox. Are you forcing me to use another browser?

Asked by 3592652099 8 months ago

Last reply by Mark 8 months ago

  • Solved
  • Archived

Search Bookmarks in Bookmarks no longer works

Hello. Today I updated Firefox to Version 138.0.3 64 bit and I have found that the Search Bookmarks in Bookmarks no longer works where as in Version 138.0.1 it did. I hav… (read more)

Hello. Today I updated Firefox to Version 138.0.3 64 bit and I have found that the Search Bookmarks in Bookmarks no longer works where as in Version 138.0.1 it did. I have done a Refresh and it still does not work. I was wondering if anyone else is experiencing this problem. Is this a bug or something new with the current update. Could someone tell me how to solve this a using the Search Bookmarks function was a big help. Thank you.

Respectfully, Don

Asked by new_aged2perfection 8 months ago

Answered by new_aged2perfection 8 months ago

  • Archived

Export Firefox bookmarks to an HTML file to back up or transfer bookmarks

I followed these directions - https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer but Firebox only exports this data in the bookmarks.html… (read more)

I followed these directions - https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer but Firebox only exports this data in the bookmarks.html file and attached image! Bookmarks Menu

Mozilla Firefox

Get Help Customize Firefox Get Involved About Us

How can export all of my bookmarks in Firefox?

Asked by timpsullivan 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Finish Setup

To the right of Other Bookmarks Firefox still says "finish Setup" but I've checked everything and run the setup. I can't seem to do anything to correct/clean up this? Th… (read more)

To the right of Other Bookmarks Firefox still says "finish Setup" but I've checked everything and run the setup. I can't seem to do anything to correct/clean up this?

Thank you.

Asked by Chris Clark 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

Still no tab groups option in Firefox desktop

With the progressive rollout of tab groups having ended (I am assuming that because they are available by default in fresh installations), I would expect them to be avail… (read more)

With the progressive rollout of tab groups having ended (I am assuming that because they are available by default in fresh installations), I would expect them to be available when I sync with my Firefox profile. However, when I sign in to the browser to sync all my settings, the option disappears. I am more interested in why the rollout never reached me than being told to enable tab groups in `about:options`. The profile switcher is also not showing up, but I am not sure if that is still in beta.

Asked by Rooskie 8 months ago

Last reply by Rooskie 8 months ago

  • Archived

Import bookmarks from another browser

I want to import web page bookmarks from MS Edge. I tried to do it per the settings help page, but I cannot get my firefox bookmarks to populate with the ones from my Edg… (read more)

I want to import web page bookmarks from MS Edge. I tried to do it per the settings help page, but I cannot get my firefox bookmarks to populate with the ones from my Edge browser. This problem is a deal breaker that may send me (under duress) back to MS Edge, and I really don't want that.

Asked by rhinobobb 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Archived

My Fire Fox is not working, when I try to reload it I receive this message: Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/browserconfig.properties.

Firefox can’t find the file at jar:file:///C:/Program Files/Mozilla Firefox/browser/omni.ja!/chrome/en-US/locale/branding/browserconfig.properties.

Asked by RSP_911 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Solved
  • Archived

Logs out of email (gmail) after restarting the browser

Logs out of email (gmail) after restarting the browser. I reinstalled windows and downloaded a browser, connected my account, and now when I go to gmail.com and register … (read more)

Logs out of email (gmail) after restarting the browser. I reinstalled windows and downloaded a browser, connected my account, and now when I go to gmail.com and register my mail, everything is fine, it works, but when I exit the browser and go back to gmail.com, there is nothing.

Asked by deristopers 8 months ago

Answered by deristopers 8 months ago

  • Archived

Gmail will not open on Firefox

Gmail will not open with Firefox as of Wednesday 5/18/2025. I do not have any adblock extensions running. Gmail opens fine in Chrome. Any suggestions? … (read more)

Gmail will not open with Firefox as of Wednesday 5/18/2025. I do not have any adblock extensions running.

Gmail opens fine in Chrome.

Any suggestions?

Asked by akatileandstone 8 months ago

Last reply by jonzn4SUSE 8 months ago

  • Archived

Why does it say, I am in the "poor" section when I just joined. Can I have someone get on my computer to help me with this at your company?

Can you allow someone to get on my computer to help me? Or do you have a phone number I can call safely to have someone go through things with me, if I need help? It stat… (read more)

Can you allow someone to get on my computer to help me? Or do you have a phone number I can call safely to have someone go through things with me, if I need help? It stated when I put it on that is is "poor" in terms of what you did. Maybe I am doing something wrong??

Asked by cork2632 8 months ago

Last reply by James 8 months ago

  • Archived

New Tab Function

When I hold control on my Mac and click on a Tab the box that opens has no option to rename or to group the tabs together....I am running Firefox 138. Clearly I am missin… (read more)

When I hold control on my Mac and click on a Tab the box that opens has no option to rename or to group the tabs together....I am running Firefox 138. Clearly I am missing something. It offers a function that would save me a lot of time, I hope you can help

Craig

Asked by Craig 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago

  • Solved
  • Archived

Tab Grouping Not Available

I'm running v138.0.1, but the ability to group tabs that was supposedly introduced in v137 is completely absent from my browser. I can neither drag tabs onto another to c… (read more)

I'm running v138.0.1, but the ability to group tabs that was supposedly introduced in v137 is completely absent from my browser. I can neither drag tabs onto another to create a group, nor create groups by right clicking on a tab. What's up with that?

Asked by jjstoller 8 months ago

Answered by jscher2000 - Support Volunteer 8 months ago

  • Archived

After Update to 138.0 (32bit) my sidebar including bookmarks is disappeared. Even when activated again it is gone at the next start or tab.

After Update to 138.0 my sideabar (bookmarks) is away. I can reactivate the sidebar on the left side as wished. But when I open a new Firefos Window or Tab the sidebar i… (read more)

After Update to 138.0 my sideabar (bookmarks) is away. I can reactivate the sidebar on the left side as wished. But when I open a new Firefos Window or Tab the sidebar ist away again. What have they done, mozilla ?? How can I get mey bookmarks ALWAYS shown on left side of any Window or tab ?

Asked by j.klehr 8 months ago

Last reply by Bryce 8 months ago

  • Archived

Passwords not restoring

I have tried every support advice I can find and no matter what I do passwords are not restoring. Here is what I have done: Opened about:profiles Opened profile folder Ex… (read more)

I have tried every support advice I can find and no matter what I do passwords are not restoring. Here is what I have done: Opened about:profiles Opened profile folder Exit firefox transfer key4.db and signons.jstor files from backup to the new folder

Nothing happens.

I have tried creating new folders and following those steps. I have tried everything.

Asked by robin.maxim 8 months ago

Last reply by jscher2000 - Support Volunteer 8 months ago