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  • Solved

Restore last session

Ever since I update Firefox a month or so ago, every time I open the browser it wants to restore my last session. I've went into setting and check it to make sure I did h… (read more)

Ever since I update Firefox a month or so ago, every time I open the browser it wants to restore my last session. I've went into setting and check it to make sure I did have it on. I even turn it on, rebooted and the took it off and rebooted. Nothing seams to work. Any help?

Asked by ghaskin 4 months ago

Answered by ghaskin 3 months ago

Firefox doesn't release memory after closing tabs Bug 1362767

Bug 1362767 is still a problem, even with fission enabled which is apparently the default now. This is a huge problem when viewing videos on youtube and other similar vid… (read more)

Bug 1362767 is still a problem, even with fission enabled which is apparently the default now. This is a huge problem when viewing videos on youtube and other similar video server platforms. The memory usage by Firefox just accumulates and does not release even after several days. Eventually, Firefox needs to be restarted to release the mis-allocated memory back to the OS. (Win10, FF 115.03 64-bit, Intel I5, 32 GB RAM) A restart can cut total system memory as reported by Process Explorer in *half* or more (!!) depending on how many videos I have viewed since last browser restart using Process Explorer 'Kill Process Tree' function followed immediately by FF restart. It is no longer possible to use an older PC with 8 GB of memory with Firefox to view videos. It takes forever to load, then becomes so laggy that it is no longer functional and is even difficult to kill with Process Explorer because the Windows Explorer user interface gets forced to swap out. (This latter should never happen regardless of memory allocation and is the fault of Microsoft.) I am now using another PC with 32GB RAM and Firefox often pushes the physical memory allocation to well above 16 GB after viewing just a few hours of videos, and does not recover even after being idle and minimized overnight. I have 10 extensions installed. Four of these are video related: Enhancer for Youtube, Video Ads Blocker for Youtube, Video DownloadHelper, and Video Speed Controller. I have not found any improvement in memory allocation performance by selectively disabling extensions. Other people have been posting complaints about this problem for at least 6 years. It makes Firefox practically useless for systems of 16 GB or less. You need to fix this. It appears to be *your* problem; Don't try to deny it, please just make it better. I continue to use FF because of the very useful extensions and greater privacy features than what is available for Chrome.

Asked by dpasek 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Solved

Firefox upgrade from 115 -> 116 results in “broken” screen capture

Reposting from https://discourse.mozilla.org/t/firefox-upgrade-from-115-116-results-in-broken-screen-capture/121964 Howdy folks! I am on Arch Linux and recently upgrade… (read more)

Reposting from https://discourse.mozilla.org/t/firefox-upgrade-from-115-116-results-in-broken-screen-capture/121964

Howdy folks!

I am on Arch Linux and recently upgraded Firefox from 115 to 116 and this broke WebRTC screen capture. Whenever I try to share my screen in Microsoft teams and Google Meet, the participants only see a black screen with a cursor. I am able to reproduce the issue on this test page. I had to downgrade to 115 in order to “fix” this critical feature. Before that it was broken in 114 and I had to use Chromium for presentations. I no longer want to touch Chrome with a 100 ft pole since they are trying to introduce Web Environment Integrity.

The only bug I have been able to find is from three years ago:

https://bugzilla.mozilla.org/show_bug.cgi?id=1640771

I don’t want to add a “me too” comment, but was wondering how to show/give my support to get this issue fixed? It is crippling to my work workflow, and I don’t want to be on 115 forever. I am an engineer so I can provide advanced support to a Firefox dev, just not development as firefox is gargantuan beast of a code base.

Any guidance or pointers would be appreciated, Thanks!

Asked by jeezusjr 3 months ago

Answered by zeroknight 3 months ago

Why is there no options for how the Windows drop-down menu is sorted?

I asked this some months ago, and the thread was closed as one response was "selected as the solution", although it sure wasn't me who selected it, as it wasn't really a … (read more)

I asked this some months ago, and the thread was closed as one response was "selected as the solution", although it sure wasn't me who selected it, as it wasn't really a solution.

I can't understand why the Windows menu shows us all the open windows, in no order whatsoever. Not chronological or alphabetical, just random placements, making finding anything a dizzying & time consuming experience, as I have to look up and down each & every time. I don't know of any other browser that gives no option as to how to sort this list.

I don't care if it's chronological, or if sorted alphabetically, which technically it is. However, it's in the order of the specific tab title, not the website's name, which is of little use, since how many of us remember the title of every tab we've opened? We remember the website, which is far more relevant, since we may only briefly glance at the exact title of the page. I don't know why there could not be the option to sort it via the website name, as the Task Manager is sorted that way! Just do the same with the Window menu, and quit making life harder on your users... it's not rocket science.

Asked by StevenCee 4 months ago

Last reply by jscher2000 - Support Volunteer 3 months ago

  • Solved

Videos freeze when scrubbing back

For a few months, I have encountered an issue with videos playback on my browser. On most websites (including Reddit, Dailymotion, and even some videos on YouTube), whene… (read more)

For a few months, I have encountered an issue with videos playback on my browser. On most websites (including Reddit, Dailymotion, and even some videos on YouTube), whenever I scrub back a video, it will stop for about ten seconds, while the audio keeps playing.

My current extensions are: Metamask, Bionic Reader, uBlock Origin, Return Youtube Dislike, and TWP Translate Web Pages. I have tried using Troubleshooting mode, but the problem persisted, so I think it's not because of my extension.

My OS is Opensuse Tumbleweed, with Firefox version 155.0.3. I didn't have this issue with Firefox ESR on my previous Debian 11 installation. I hope someone can find a solution for this, as it is extremely troublesome switching to Chrome whenever I want to watch videos.

Asked by xuantung.trinh.63 4 months ago

Answered by zeroknight 4 months ago

Accessibility issue: Disable (animating) overscroll

I want to disable overscroll. For those who don't know: it's the bouncy animation when you use scroll using a two-finger gesture past the beginning or end of a scrollable… (read more)

I want to disable overscroll. For those who don't know: it's the bouncy animation when you use scroll using a two-finger gesture past the beginning or end of a scrollable region.

The bouncing is an animation, and with animations disabled on my system, having this animation is an accessibility issue.

I guess I could split this question in two:

1. Can Mozilla please change Firefox so that it doesn't do this animation when animations are supposed to be disabled? 2. How can I disable this overscroll behaviour manually, separately from other animations?

Asked by thany 4 months ago

Last reply by thany 3 months ago

Lag and Frame drop

After updating the browser from 115.03 to 116.02 it is lagging like crazy and the Cpu usage was extreme. But when i switched back to 115.03 everything was just fine. I th… (read more)

After updating the browser from 115.03 to 116.02 it is lagging like crazy and the Cpu usage was extreme. But when i switched back to 115.03 everything was just fine. I think the new update is not good, i will say it is pretty bad. Please solve this problem with newer update. Thanks

Asked by legendimxtar 3 months ago

Last reply by legendimxtar 3 months ago

show search suggestions ahead of browsing history in address bar results

I do not want any search suggestions. Under the heading of Search Suggestions on the setting page there is the option to Provide Search Selections. I have deselected th… (read more)

I do not want any search suggestions.

Under the heading of Search Suggestions on the setting page there is the option to Provide Search Selections. I have deselected that option.

The problem is that the selection underneath labeled "show search suggestions ahead of browsing history in address bar results" auto populates and I cannot deselect it - resulting in my getting a recommendation for something that is not in my bookmarks - I have selected my bookmarks in the Search Shortcuts box.

Can you please make this stop?

Thank you -

David

Asked by dbp80203 3 months ago

Last reply by dbp80203 3 months ago

no sound or occasionally no picture on videos I want to watch from jw.org, also no audio when i wanted to hear the bible today?

I've been using Firefox for a long time, but suddenly today i can no longer hear the videos on JW.org I want to play? the volume is 'up' but sometimes the picture disappe… (read more)

I've been using Firefox for a long time, but suddenly today i can no longer hear the videos on JW.org I want to play? the volume is 'up' but sometimes the picture disappears\ I checked the same page on Safari and it worked fine, but I cannot get Firefox to play the audio files or video? How can I fix please?

Asked by alan105 3 months ago

Last reply by zeroknight 3 months ago

Bookmarks show blue star but aren't in bookmark folders

I'm having an issue when saving bookmarks, I'll find a nice recipe, save it to my recipe folder, little blue star will show on the page showing its bookmarked but when I … (read more)

I'm having an issue when saving bookmarks, I'll find a nice recipe, save it to my recipe folder, little blue star will show on the page showing its bookmarked but when I go to the folder, it's nowhere to be seen. I'm not sure what I'm doing wrong here, it use to work just fine before.

Asked by momokaivy 4 months ago

Last reply by cor-el 3 months ago

Firefox Private Mode on Mac keeps me logged in

Hey, I switched from Windows to Mac and see a different behaviour in how cookies in private mode are handled. On Windows closing a private window clears everything, espec… (read more)

Hey, I switched from Windows to Mac and see a different behaviour in how cookies in private mode are handled. On Windows closing a private window clears everything, especially it logged me out from all websited I logged in in this private session.

Not on Mac I am still logged in in private windows after I close and reopen a new one. Also the zoom level ist kept.

Is this a bug or intended behavior having a private window that keeps all my logins in new sessions? And why is it different on Windows and Mac?

Asked by netthier 3 months ago

Last reply by cor-el 3 months ago

Expanding Element Area with Stylus

After removing other elements, I'm left with a map, which I was able to expand to the top and sides, but not the bottom area. The site is https://earthexplorer.usgs.gov/… (read more)

After removing other elements, I'm left with a map, which I was able to expand to the top and sides, but not the bottom area.

The site is https://earthexplorer.usgs.gov/.

.

Asked by silly 4 months ago

Last reply by Paul 4 months ago

  • Solved

Firefox searching instead of dns resolving internal websites

I have multiple internal websites, which all follow the pattern of [site.one.two] which resolves fine using the internal DNS server i have configured by going to https://… (read more)

I have multiple internal websites, which all follow the pattern of [site.one.two] which resolves fine using the internal DNS server i have configured by going to https://site.one.two and through other programs via site.one.two, and all the [one.two] suffixes are blacklisted from being resolved with DoH in firefox, but it still forces a web-search, even with searching from address bar being turned off, instead of resolving through my local DNS server (local server resolves local domain suffixes, anything else gets resolved through cloudflare DNS). I haven't found a fix in any other forums, and there are enough unique internal addresses that manually adding each and [every site.one.two] as an exception would be something i would like to avoid. Is there any way to tell firefox to resolve through DNS first for addresses or domain suffixes?

Asked by sydmackintosh 4 months ago

Answered by jscher2000 - Support Volunteer 4 months ago

update

Just updated (7 August). Now: Everything (and I mean everything) is going at Tortoise speed Laptop crashed Laptop rebooted - blanked screen Rebooted, wait 5 minutes fo… (read more)

Just updated (7 August). Now:

Everything (and I mean everything) is going at Tortoise speed Laptop crashed Laptop rebooted - blanked screen Rebooted, wait 5 minutes for task bar population Select icon, wait to open Give up, try another

Click on a filename - wait 30 seconds - nothing happens, check Task Manager, wait 1/2 minute for that to open Open Explorer - "Not responding" , go to anything else "Not responding" "Save" - "Not responding"

I daren't backup as it would take a week at this rate

Can you tell me how to reverse please please please. It was all good until yesterday

Asked by PATTIANNE 4 months ago

Last reply by Dan 4 months ago

Firefox crashing when idle / overnight

When I am leaving the browser idle for long periods, I get crashes. bp-7e1253aa-e009-48e9-b246-08cba0230807 8/08/2023, 7:55 am View bp-3db49229-a338-4eb4-abec-6523202… (read more)

When I am leaving the browser idle for long periods, I get crashes.

bp-7e1253aa-e009-48e9-b246-08cba0230807 8/08/2023, 7:55 am View bp-3db49229-a338-4eb4-abec-652320230807 8/08/2023, 7:58 am View bp-9c00c371-c116-4ed0-88a7-36ee00230807 8/08/2023, 7:58 am View bp-478afbdf-7001-4b5f-831a-df3fc0230807 8/08/2023, 7:58 am View bp-445a43bd-e3fe-4330-b404-9379e0230807 8/08/2023, 7:58 am View bp-23850092-c82c-474f-9b02-7d8f70230807 8/08/2023, 7:58 am View bp-7e97fd11-77b5-4a86-b0db-02c0b0230807 8/08/2023, 7:59 am View bp-22476e54-d355-4466-83a9-d2c990230807 8/08/2023, 7:59 am View bp-80618bfe-8113-4567-a19f-9fd450230807 8/08/2023, 8:16 am View bp-dc2938ae-b8ba-4aa2-a2b5-5780b0230807 8/08/2023, 8:16 am View bp-0ef7d089-1643-413b-ac8e-0cef80230807 8/08/2023, 8:17 am View bp-2dae2595-31d3-4764-bdf2-5c5070230807 8/08/2023, 8:17 am View

Any help would be appreciated.

Asked by thegribbs 4 months ago

Last reply by zeroknight 4 months ago

Extended Release Version 115.0.3esr

Hello. After the extended release was installed, did the 'Enhanced Tracking Protection' setting revert back to the default setting 'or' did the 'pre-selected setting' re… (read more)

Hello.

After the extended release was installed, did the 'Enhanced Tracking Protection' setting revert back to the default setting 'or' did the 'pre-selected setting' remain the same as before the update?

Asked by Buddy2014 4 months ago

Last reply by Buddy2014 4 months ago

Spell Checker not working

The spell checker isn't working for me. I've found old answers to this: "You can see which dictionary is selected if you right-click in a text area and open the Language… (read more)

The spell checker isn't working for me. I've found old answers to this:

"You can see which dictionary is selected if you right-click in a text area and open the Languages sub menu. At least one dictionary should be installed and have a check mark to indicate that it is selected.

   open the "Add Dictionaries" link to install a dictionary if you do not have one. 

The spelling checker is enabled if [X] "Check Spelling" in the right-click context menu has a checkmark.

You can enable or disable spell checking globally:

   Options/Preferences -> General: Language and Appearance: "Check your spelling as you type" 

You can look here for dictionaries:

   https://addons.mozilla.org/firefox/language-tools/ 

Note that for spell check you need a dictionary. A language pack provides string translations for the user interface.

   https://support.mozilla.org/en-US/kb/use-firefox-interface-other-languages-language-pack 

You can check the layout.spellcheckDefault pref on the about:config page.

   http://kb.mozillazine.org/layout.spellcheckDefault "'


But I don't understand what most of this means!

I don't find 'language' because I don't know where to find a "text box containing more than one line" I'd have thought this was one, but the option does not come up here when I right click.

I realise this is probably me being dense, but can someone help in simple terms, please? Thanks.

Asked by janet25 4 months ago

Last reply by James 4 months ago

Issues with the margins when printing labels

Hello, I am trying to print labels from the web on a Dymo labelmaker. When I select no margins it prints on far left of label and cutting part of the text off. When I ch… (read more)

Hello, I am trying to print labels from the web on a Dymo labelmaker. When I select no margins it prints on far left of label and cutting part of the text off. When I choose custom margins it prints very small and does not change regardless if I change the margins to 0 or change the size to 200%. When I print it in chrome it works perfectly fine.


/edit: removed space before "I am" to removed horizontal scroll bar.

Asked by David King 4 months ago

Last reply by jscher2000 - Support Volunteer 4 months ago