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Firefox update installs, but does not apprearon screen, or task manger yet is running what is going on and how does one fix it?

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  • Last reply by guigs

Amseeking
Amseeking
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I installed the update Mozilla Firefox 28. It was suppose to launch upon completion. it did not appear on the monitor screen, nor the task manager, but was running; for when I attempted to install the older version again it, it said that Firefox was running and needed to be turned off. I restarted the computer and tried opening Firefox, with the same results. After restarting again, I attempted to reinstall the update, with the same results taking place. I attempted to uninstall Firefox and install the new version. The same results took place. In the past, I could install Firefox 27 update, only now I can't for the same thing takes place. Past a certain version (19), this event takes place, but 19 and older can install it with no problems. I checked Firefox troubleshooting information. All was normal. I checked my firewall. Again, all was normal. Tried Firefox reset. Did not help. Tried with my firewall disabled. Did not solve the problem. Ran a virus check (deep) no viruses. Checked my computer system. No errors. I can install updates for my other programs, even install new programs; just not Firefox. What is going on and how does one fix it.

I installed the update Mozilla Firefox 28. It was suppose to launch upon completion. it did not appear on the monitor screen, nor the task manager, but was running; for when I attempted to install the older version again it, it said that Firefox was running and needed to be turned off. I restarted the computer and tried opening Firefox, with the same results. After restarting again, I attempted to reinstall the update, with the same results taking place. I attempted to uninstall Firefox and install the new version. The same results took place. In the past, I could install Firefox 27 update, only now I can't for the same thing takes place. Past a certain version (19), this event takes place, but 19 and older can install it with no problems. I checked Firefox troubleshooting information. All was normal. I checked my firewall. Again, all was normal. Tried Firefox reset. Did not help. Tried with my firewall disabled. Did not solve the problem. Ran a virus check (deep) no viruses. Checked my computer system. No errors. I can install updates for my other programs, even install new programs; just not Firefox. What is going on and how does one fix it.

All Replies (1)

guigs
guigs
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Hi Amseeking,

Thank you for your question. From your description, you tried to install the 28 update from a version 19 installation. Did you install a fresh install of 28 successfully? Where the name of the file is"Firefox Setup Stub 28.exe"? This is what is sound like happened. When going to about Firefox and searching for updates it installs over the current installation. However if Firefox was already running, there are more than one installation.

Updating from version 19 to 28 would not be a problem. However the user data from your previous version would have to be imported to the new installation if you have more than one install on that computer.

An easy way to tell is to search for Firefox in the Start menu to see if more than one icon shows up in the search results.

I hope this helps.