Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

version 3.6.15 downloaded through ff 3.6.14 and will not restart even with fresh reboot ??

  • No replies
  • 6 have this problem
  • 38 views
cybersteve
cybersteve
more options

As in prior version of FF 3.6 - the update 3.6.15 downloaded and installed through the browser. When I click on the restart firefox button; a dialog box opens and tells me to make sure another FF session is not running and restart firefox to install version 3.6.15. There are no other versions but the 1 session. I rerbooted the system from a complete shutdown and find in looking through Win XP Pro task manager, no other instance of FF is running and I cannot get by this dialog box to complete the upgrade ???

What is the workaround to complete the FF 3.6.15 installation please ??

Thanks Steve

As in prior version of FF 3.6 - the update 3.6.15 downloaded and installed through the browser. When I click on the restart firefox button; a dialog box opens and tells me to make sure another FF session is not running and restart firefox to install version 3.6.15. There are no other versions but the 1 session. I rerbooted the system from a complete shutdown and find in looking through Win XP Pro task manager, no other instance of FF is running and I cannot get by this dialog box to complete the upgrade ??? What is the workaround to complete the FF 3.6.15 installation please ?? Thanks Steve