Hi Richard, could you check two things about the PDF?

First, is the PDF displaying in Firefox's built-in PDF viewer? You probably recognize the familiar toolbar by now. This toolbar should have a Save As button to download the PDF, but if the window is narrow, it could be on the overflow menu (>> button).

Note: if Firefox already downloaded the file to disk first before displaying it, then the URL will start with file://. In that case, no need to download: to access the file, click the Downloads button on the toolbar and, on the right side of that download, click the folder icon to open up Windows File Explorer to that file.

If the PDF is displayed in the Bank's own viewer, the available buttons depend on how it is designed. If they copied the old Acrobat style, there might be a floating toolbar near the bottom of the window that appears when you move the mouse and then fades out if you don't interact with it.

Hi - Thanks for responding.

I did reply to your message yesterday but then realised it said it was a 'no-reply' email address so I am posting the same reply here. The document is displaying in Firefox's PDF viewer - or at least it is not invoking Acrobat reader. The doc was no automatically downloaded (Ctrl+J does not show it in the recent download history). I have two PC at present while I migrate from my old Windows 10 PC to a new Win 11 one. Both have Firefox 136.0.1 installed and now both the old and new ones show the same 'problem'. I cannot remember exactly how it looked before but I have download my CC statement each month for years and have always downloaded it and copied to my archive folder and now the ability to do that seems to have vanished. I have looked at the customisation options and I can see no way to restore a download button to the toolbar(s). Checking the FILE tab, as you suggested, does give me a 'Save Page As' option and I have now used than successfully to save the page to my archive, so at least I do have a work-around now. Thanks. However, surely there should still be a way to download the contents of tabs in the traditional manner? BTW, I worked most of my career in IT (having retired in 2010) but I was a mainframe dinosaur and PC stuff is still rather outside my comfort zone!

I might have been unclear about the toolbar. The PDF viewer has its own toolbar, which is where you would find the Save As/Download button. If the icon doesn't fit, it will then be on the overflow menu. (Screenshot attached)

More illustrations: View and edit PDF files using Firefox’s built-in viewer

By default, Firefox will show PDFs in a tab. You can change that standard action if you want to mostly save PDFs to disk and only view in a tab from time to time. You can experiment with "Always ask" or other settings for PDFs. These articles describe that section of the Settings page:

• Choose your preferred PDF viewer in Firefox
• Manage file types and download actions in Firefox