Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

2 factor auth not working

  • 2 replies
  • 1 has this problem
  • Last reply by jens82

more options

I am trying to submit a new Add-on, Firefox requires to add 2 factor authentication, and when I am trying to do that and enter code it tells me that is wrong even I am sure it is right. I tried many times with many auth app on my phone Hope to solve that to submit my Add-on

I am trying to submit a new Add-on, Firefox requires to add 2 factor authentication, and when I am trying to do that and enter code it tells me that is wrong even I am sure it is right. I tried many times with many auth app on my phone Hope to solve that to submit my Add-on
Attached screenshots

All Replies (2)

more options

Two-Factor authentication (2FA) works with a 6-digit time-based code (TOTP:Time-based One-Time Password) that is valid only for thirty seconds, so make sure that time and timezone are correct on all devices especially on the mobile device with the Authenticator App that generates the TOTP code. More info:

Helpful?

more options

Turning off two-step authentication helped. I don't have a 6-digit code and I see no way to get it. Two-step authentication that locks the user out is unacceptable.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.