Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lost bookmarks

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

more options

Get me back my bookmarks. I put off updating Firefox because updates are always risky. One reason: your idea of an improvement isn't always mine. For instance: I finally allowed the most recent update and I couldn't access my bookmarks from the Library. My solution: the upgrade caused a problem, undo the "upgrade". Wrong, now my bookmarks are gone entirely. TH

Get me back my bookmarks. I put off updating Firefox because updates are always risky. One reason: your idea of an improvement isn't always mine. For instance: I finally allowed the most recent update and I couldn't access my bookmarks from the Library. My solution: the upgrade caused a problem, undo the "upgrade". Wrong, now my bookmarks are gone entirely. TH
Attached screenshots

All Replies (3)

more options

My password and history are gone too. I know, I know, " if you followed instructions....", but the problem started when I followed your suggestion that I install the update. TH

more options

Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

more options

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar. How many profiles are listed? How many should be there? Also, open the profile folder in your file explorer.


https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update