Firefox has made my computer almost unuseable. slow,hangs,not responding to keystrokes, error messages,add ons not working.tried the fixesw/no help.what now?
Even when using other browsers, my computer is so messed up. Did every repair known to me, including but not limited to refreshing and resetting my system, wiping and reinstalling windows to factory settings. Nothing helps. What now? I am sending it to HP repair to have a new hard drive installed because of this problem. Does anyone have a suggestion? Maybe something I have not tried? Thanks.
All Replies (3)
Hi, sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
Note that not all removal programs will detect all malware, so you may need to run several or all of them.
Did this fix your problems? Please report back to us! Thank you.
Thank you scribe!! The first three links you provided would not download for various reasons. But the adware link did and seemed to solve my problem. You helped me when norton, microsoft, and HP remote access technicians either could not, or wanted a minimum of $60 dollars to help. Thank you!!!!
Hi, I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.
Thank you for contacting Mozilla Support.