Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 3 replies
  • 2 have this problem
  • 8 views
  • Last reply by FredMcD

sparty09
sparty09
more options

I am dealing with constant crashes and have tried a number of solutions, but nothing seems to work. I have the latest version of the graphics card for my computer, have the latest 64-bit version of Firefox (46), have updated Windows, updated plugins, and so forth. I have also disabled hardware acceleration, use the latest version of AVG free anti-virus and Malwarebytes software, have refreshed Firefox, created a new profile and more. And yet, my browser crashes every few hours. The only thing that I have not really tried is running Firefox in safe mode, as I really like my add-ons and would not like to browse without them.

I am dealing with constant crashes and have tried a number of solutions, but nothing seems to work. I have the latest version of the graphics card for my computer, have the latest 64-bit version of Firefox (46), have updated Windows, updated plugins, and so forth. I have also disabled hardware acceleration, use the latest version of AVG free anti-virus and Malwarebytes software, have refreshed Firefox, created a new profile and more. And yet, my browser crashes every few hours. The only thing that I have not really tried is running Firefox in safe mode, as I really like my add-ons and would not like to browse without them.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Try to create a new profile to test if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

sparty09
sparty09 Question owner
more options

Here is are the IDs of recent crashes

bp-878f3aff-55f7-4fbb-9896-70e862160501 bp-5d90b0af-1af5-47f9-a9e2-0ecaa2160430 bp-5c3b4aa1-e2c0-4674-825d-405c32160430 bp-e4ab1c7e-f682-4dd3-b494-a4adc2160430 bp-ef290e92-86b9-4880-bddd-1b0ea2160430 bp-d341a19a-a2d2-4359-91c9-9f29b2160429

FredMcD
FredMcD
more options

bp-878f3aff-55f7-4fbb-9896-70e862160501 bp-5c3b4aa1-e2c0-4674-825d-405c32160430 bp-e4ab1c7e-f682-4dd3-b494-a4adc2160430 bp-ef290e92-86b9-4880-bddd-1b0ea2160430

Signature: PLDHashTable::Search | nsInterfaceHashtable<T>::Get | mozilla::dom::indexedDB::`anonymous namespace::DatabaseConnection::GetCachedStatement

winmm.dll = Windows Multimedia

dnsapi.dll = DNS Client = Windows

rpcrt4.dll = Windows; Remote Procedure Call Runtime

combase.dll = Microsoft

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

mfplat.dll = Microsoft Windows Media Foundation Platform

This is for Sumo's Related Bugs 1264853 NEW --- crash in PLDHashTable::Search | nsInterfaceHashtable<T>::Get | mozilla::dom::indexedDB::`anonymous namespace'::DatabaseConnection::GetCachedStatement ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-5d90b0af-1af5-47f9-a9e2-0ecaa2160430

Signature: arena_run_dalloc | arena_dalloc_large | je_free | js::jit::BaselineCompiler::~BaselineCompiler

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration