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sync does nothing. It's like i have no saved data on the server

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  • Last reply by cor-el

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sync does nothing. It's like i have no saved data on the server

sync does nothing. It's like i have no saved data on the server

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If you happened to reset your Sync Password there won't be any data on the Sync server. The reset clears all your data from the server to allow you to get a fresh start with that Firefox Account. And since your data was encrypted from the password, that data would be useless to you with a different password - the data couldn't be decrypted.

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You can check the about:sync-log page via the location/address bar to see if there are recent error logs available. You can temporarily set the services.sync.log.appender.file.logOnSuccess pref to true on the about:config page to also get a log of a successful Sync. Do not forget to reset the services.sync.log.appender.file.logOnSuccess pref to false after you have finished testing Sync or you will end up with a lot of unnecessary log files once the issue is resolved. You can upload a recent log if the log is too big to put in a reply.

You can open the about:config page via the location/address bar. You can accept the warning and click "I'll be careful" to continue.