Firefox will not launch. windows Pc HP all in one
Firefoxcrashed Tried to launch Firefox and will not open!!! Have not updated lately
All Replies (6)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.
Thank you so much, I will get the information as soon as I can. Miss my Firefox all my bookmarks are ther
Was away for about 2 weeks Thank u for your hope you can help me with this FoxeyLady Last 6 crash reports
Crash ID: bp-34924f1c-56ef-4e7f-bcdb-f6dad2150831 Crash ID: bp-112975f1-07ab-4d14-adf5-5a09e2150831 Crash ID: bp-d1811b12-7404-4d7f-bfec-992b32150807 Crash ID: bp-da43a05a-11da-4002-a879-326fe2150802 Crash ID: bp-d8fd257d-363d-44c8-9608-ce9432150719 Crash ID: bp-7287abf5-4e35-4287-903f-156b82150715
Modified
Hi, in addition to the above, something here may help - Firefox won't start - find solutions.
You can also try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button , click Help and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
When you figure out what's causing your issues, please let us know. It might help others with the same problem.
Held down Shift key and tried to open Firefox in Safe mode, Never even got pop up window to enter in [Start in Safe Mode]
Download Firefox Full Version For All languages And Systems {web link} Save the file. Then;
Using your file browser, open the Programs Folder on your computer.
Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.
• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory.
Look for, and rename any Mozilla or Firefox folders by adding .old to them.
After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.
That is a problem with Norton software
- Firefox 40.0.2 Crash Report [@ symhtml.dll@0x186249 ]
Make sure that you run the latest Firefox release (40.0.3).
You can use Norton Live update to check for updates of your Norton software. Keep updating until no more updates are found.
Try to disable Norton extensions/toolbars in Firefox.