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TIME web page won't scroll - Firefox v 40.0.3, Windows 10

  • 5 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

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Any time I click a link to a TIME news article, the page will load but will not scroll. I don't see this anywhere else.

Any time I click a link to a TIME news article, the page will load but will not scroll. I don't see this anywhere else.

All Replies (5)

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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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That solved it. In safe mode, it was just fine. So I went back to normal, and turned off AdBlock Plus (first option among my three apps), and Time's pages scroll as expected. Then I turned it back on. :)

Thanks for the help.

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Load the web page. After the page is loaded, click the down arrow next to the AdBlock icon. Now select Disable on <web site>.

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Allow me to correct myself. I use AdBlock Edge, not Plus. Perhaps that would make a difference if others experience this.

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Do as I instructed with AdBlock Edge.