Adobe Flash Player 16.0.r0 keeps crashing
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All Replies (3)
Hi, you are using an old version of Shockwave Flash - updating it to 18.0.0.209 may solve the problem: Open the Add-ons Manager (Ctrl + Shift + A) > Plugins > 'Check to see if your plugins are up to date.'
Also see Adobe Flash plugin has crashed - Prevent it from happening again.
If your question is resolved by this or another answer, please take a minute to let us know. Thank you.
So I have upgraded my Adobe Flash Play and now I am still getting the same message however it says
Adobe Flash Player 18.0.r0 keeps crashing Problem signature:
Problem Event Name: BEX Application Name: FlashPlayerPlugin_18_0_0_209.exe Application Version: 18.0.0.209 Application Timestamp: 55a1ef3f Fault Module Name: StackHash_336b Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: 6fde4618 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 3081 Additional Information 1: 336b Additional Information 2: 27eb358fe674a6f15dafe56d42bb9bf3 Additional Information 3: 2e58 Additional Information 4: 2f06c18113e6d7c00e6b91fa1fde84b6
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Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).
If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:
- Click the menu button , click Help and select Restart with Add-ons Disabled.
If Firefox is not running, you can start Firefox in Safe Mode as follows:
- On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac: Hold the option key while starting Firefox.
- On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
(you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
When the Firefox Safe Mode window appears, select "Start in Safe Mode".
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.
To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
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If that doesn't help, sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
- Microsoft Safety Scanner
- MalwareBytes' Anti-Malware
- Anti-Rootkit Utility - TDSSKiller
- AdwCleaner (for more info, see this alternate AdwCleaner download page)
- Hitman Pro
- ESET Online Scanner
Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus built-in already.
Further information can be found in the Troubleshoot Firefox issues caused by malware article.
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Note: Using an old version of Firefox as suggested above, is not recommended, because of the security risk.
Did this fix your problems? Please report back to us!